Broadband provider iiNet has launched an on-demand voice service for SMBs in partnership with Polycom.
The cloud service involves a hosted solution where SMBs access conferencing facilities, advanced call routing and music on hold using iiNet’s infrastructure and support with Polycom’s voice solutions. Head of iiNet business Greg Bader confirmed its business team would remain as support for customers following onsite installation.
The high incidence of small business customers buying consumer products prompted the ISP to offer specialist products. Bader said small businesses were 10 percent of its business and growing.
“We pride ourselves on responding to customer requests in regards to functionality and features with small business products,” Bader said.
“We’re really just responding to customer demand.”
“It’s a huge market in Australia and the basic functionality they need is not a world different from residential. A really simple way to look at it, iiNet grew from a small business ourselves and a lot of the functionality we built ourselves lends itself to that market.”
Bader said iiNet would announce more cloud products over the next year.
“Hosted solutions appeal to a certain part of the market,” he said.
“What we’ve done now with voice telephony, we’re going to bring it out in terms of cloud computing. At the end of the day there’s not boundaries in terms of where we play, we’ll talk to anybody.”
Copyright © CRN Australia. All rights reserved.
Issue: 330 | August 2014
Access CRN's extensive online resources including; email bulletins, community discussions and unique online news.
Processing registration... Please wait.
This process can take up to a minute to complete.
A confirmation email has been sent to your email address - SUPPLIED GOES EMAIL HERE. Please click on the link in the email to verify your email address. You need to verify your email before you can log on to the CRN website or start posting comments on articles.
If you do not receive your confirmation email within the next few minutes, it may be because the email has been captured by a junk mail filter. Please ensure you add the domain '@crn.com.au' to your white-listed senders.