Apple has temporarily suspended users' ability to reset their Apple ID passwords over the phone in the wake of a devastating hack on a journalist.
Wired reporter Mat Honan lost control of several online accounts and had his iPhone, iPad and Macbook erased after a hacker used social engineering techniques to get access to his Amazon and Apple accounts.
The attacker had obtained the last four digits of Honan's credit card number by accessing the reporter's Amazon account, and used those to convince Apple personnel that he was Honan.
He subsequently gained control of the reporter's iCloud account that stored backups and data.
According to Wired reports, an Apple spokeswoman confirmed that the company had suspended password resets over the phone to prevent a reoccurence of the attack.
"We're asking customers who need to reset their password to continue to user our online iForgot system," the spokeswoman said.
"This system can reset a password in one of two ways — either have a password reset sent to an alternate email address already on record or challenge the customer to answer security questions they had previously set up. When we resume over-the-phone password resets, customers will be required to provide even stronger identify verification to reset their password."
It is not known if Apple has implemented the password reset suspension worldwide. Apple Ausyralia has been contacted for comment.
Amazon removed the ability to change email addresses and credit card details for its customers over the phone earlier this week.
Copyright © iTnews.com.au . All rights reserved.
Issue: 330 | August 2014
Access CRN's extensive online resources including; email bulletins, community discussions and unique online news.
Processing registration... Please wait.
This process can take up to a minute to complete.
A confirmation email has been sent to your email address - SUPPLIED GOES EMAIL HERE. Please click on the link in the email to verify your email address. You need to verify your email before you can log on to the CRN website or start posting comments on articles.
If you do not receive your confirmation email within the next few minutes, it may be because the email has been captured by a junk mail filter. Please ensure you add the domain '@crn.com.au' to your white-listed senders.