Sales & Marketing
Training & Development
PCs & Servers
Imaging & Printing
Opinion: Pick a modem, any modem
May 13, 2008 10:13 AM
The good news is that Telstra has decided to get its broadband modems from Aussie outfit Netcomm in the near future. The bad news is two-fold.
First off, we’re going to get another modem to deal with. And secondly, it’s not going to happen overnight. But it will happen. And for the remaining bad news, we’ll have to wait until the first batch ships.
That’s not a sleight against Netcomm’s excellent line of products – that’s a worry about what Telstra will demand the company does to the things before they are shipped. Capital T along with most major ISPs have a history of talking perfectly good broadband modems and getting them pre-hacked to fit their idea of how a good modem should behave. Understandable, since they’re the people who have to manage the suckers when they’re deployed in the field.
And, for Joe or Jane Average home user, that’s probably a good thing. However, for the average small business user it’s a royal pain in the backend. Of course Telstra will advise SMBs to take up their “business” grade services but the reality is that most won’t because it costs more money, and most don’t yet rely on the Internet to the extent that they’ll pay extra to keep it alive. For most SMBs the Internet is a sort of nice-to-have service rather than an essential service.
Of course, VoIP and other useful technologies are starting to shift the Internet from ‘nice’ to ‘must’ be available, but until then, SMBs and SOHO users want the cheapest rate they can get and that means broadband modems which have been ‘doctored’ are going to get ‘hacked’ by techies trying to restore all the hidden functionality. It used to be easy – just swap the thing for your own favourite flavour of modem – but that option is rapidly disappearing as ISPs tie their service to specific kit.
What’s needed is a three-tier ISP offering. Home users, business users and something in between. A home user style service with a flag which says “has their own nerd”. Once flagged, then the support centre would be able to demand to speak with their in-house or on-call “nerd” before trying to connect to some strange modem or a non-standard setup on one of the ISPs modems. Sounds easy, but is probably harder to implement. Any ISPs out there prepared to give it a go?
Follow us on
Windows 10 preview has a keylogger
HP SlateBook 14: a standard laptop that runs Android
Surface Pro 2 gets processor upgrade
Google puts an end to Chrome password snooping
Telstra replaces retail boss
Ingram extends 'free' 30-day Microsoft cloud offer
Google Australia's holding company changes to Alphabet
Dark fibre firm spends $5.8m to buy Australian ISP
How CSC-UXC could create a $1.4bn Aussie channel giant
Send us your tips
You must be a registered member of CRN to post a comment.
Click here to login
Click here to register
Ads by Google
Head-to-head: Surface Book vs MacBook Pro
See how the rivals' laptops stack up.
ACCC orders Telstra to drop wholesale prices
Applies to seven fixed-line access services from November.
Dell looking at EMC buyout, say reports
Would be largest technology sector deal on record.
Sign up to receive CRN email bulletins
Optus reseller Yatango Mobile Australia hits the wall
CSC to acquire UXC for $428 million
TPG’s $1bn Vodafone deal delivers slap in face to Optus
TechOne reveals another $10 million buyout
Cracking the Mac security myth
Powered by Disqus
Has consolidation gone too far in the telco/ISP industry?
view previous polls »
Powered by Disqus
CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.
What's in this issue?
Most popular tech stories
7 accounting packages for Australian small businesses compared: including MYOB, QuickBooks Online, Reckon, Xero
Do you use Dropbox? Here are some clever tricks
How to get the best parking rates at Sydney Airport
How much does it cost to use the NBN? 14 providers compared including iiNet, Telstra, Internode
Tip: Your shop can use a smartphone instead of an EFTPOS terminal
Photos: Inside the second wing of NSW govt's Unanderra data centre
Cut submarine cable cripples Apple services for Telstra customers
Customer data stolen in Kmart Australia hack
CSC to buy UXC for $428m
David Jones website hacked, customer data stolen
How to: How much RAM do you really need?
Top 25 fantasy games of all time
11 WhatsApp tricks you may not know about
Top 15 obscure video game consoles for collectors
What's the better TV streamer? Apple TV or Chromecast 2?
The rise (and fall?) of StarCraft
Departing designer sheds dim light on CIG's corporate culture
Runescape and coming home
Review: Intel i7-4970K
First Impressions - Elite: Dangerous
PC & Tech Authority
nextmedia Pty Ltd
. All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.
Your use of this website constitutes acceptance of nextmedia's
Terms & Conditions
Login to CRN
Email or Username:
* Email or Username required
* Password required
Forgot your password?
Don't have an account? Register now!
To request a
, enter the email address linked to your CRN account and we'll send one to you.
* Email required
* Invalid Email address
* Invalid Email address
Click here to return to Login Form
comments powered by Disqus.