Sales & Marketing
Training & Development
PCs & Servers
Imaging & Printing
Opinion: Pick a modem, any modem
May 13, 2008 10:13 AM
The good news is that Telstra has decided to get its broadband modems from Aussie outfit Netcomm in the near future. The bad news is two-fold.
First off, we’re going to get another modem to deal with. And secondly, it’s not going to happen overnight. But it will happen. And for the remaining bad news, we’ll have to wait until the first batch ships.
That’s not a sleight against Netcomm’s excellent line of products – that’s a worry about what Telstra will demand the company does to the things before they are shipped. Capital T along with most major ISPs have a history of talking perfectly good broadband modems and getting them pre-hacked to fit their idea of how a good modem should behave. Understandable, since they’re the people who have to manage the suckers when they’re deployed in the field.
And, for Joe or Jane Average home user, that’s probably a good thing. However, for the average small business user it’s a royal pain in the backend. Of course Telstra will advise SMBs to take up their “business” grade services but the reality is that most won’t because it costs more money, and most don’t yet rely on the Internet to the extent that they’ll pay extra to keep it alive. For most SMBs the Internet is a sort of nice-to-have service rather than an essential service.
Of course, VoIP and other useful technologies are starting to shift the Internet from ‘nice’ to ‘must’ be available, but until then, SMBs and SOHO users want the cheapest rate they can get and that means broadband modems which have been ‘doctored’ are going to get ‘hacked’ by techies trying to restore all the hidden functionality. It used to be easy – just swap the thing for your own favourite flavour of modem – but that option is rapidly disappearing as ISPs tie their service to specific kit.
What’s needed is a three-tier ISP offering. Home users, business users and something in between. A home user style service with a flag which says “has their own nerd”. Once flagged, then the support centre would be able to demand to speak with their in-house or on-call “nerd” before trying to connect to some strange modem or a non-standard setup on one of the ISPs modems. Sounds easy, but is probably harder to implement. Any ISPs out there prepared to give it a go?
Follow us on
Windows 10 preview has a keylogger
HP SlateBook 14: a standard laptop that runs Android
Surface Pro 2 gets processor upgrade
Google puts an end to Chrome password snooping
B2Cloud helps Garvan Institute crowdsource compute power
Telstra releases 4G on wholesale
NBN resellers get hands on satellite
JB Hi-Fi rescues Oppo channel
Malware in nuclear plant prompts shutdown
Send us your tips
You must be a registered member of CRN to post a comment.
Click here to login
Click here to register
AFL star joins Melbourne's Broadband Solutions
Shaun Grigg starts second job at peak of footy career.
Amazon Web Services killing it: revenue up 64%
Cloud vendor also triples operating income.
WestConnex signs national reseller Viatek
Five-year deal with Sydney Motorway Corporation.
Sign up to receive CRN email bulletins
Here are the top 50 technology startups in Australia
How to choose the right Australian data centre
AWS launches 80TB 'cloud suitcase' in Australia
How to steal $100 million with a fake email
Symantec CEO steps down
Powered by Disqus
What's the most important factor when partnering with a new vendor?
Account managers in Australia
view previous polls »
Powered by Disqus
CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.
What's in this issue?
Most popular tech stories
7 accounting packages for Australian small businesses compared: including MYOB, QuickBooks Online, Reckon, Xero
Turn your website into an app for free
How do I make sure my email is properly synced between all my computers?
Do you know these 12 eBay tips?
Tip: Your shop can use a smartphone instead of an EFTPOS terminal
Photos: A look inside an NBN exchange
Rio Tinto IT tool unearths millions in prized iron ore
Photos: Carsales staff hack the way they work
TPG buying highest speed NBN wholesale services
Why ANZ separated its data platform and analytics teams
Top 25 fantasy games of all time
How to: How much RAM do you really need?
Review: Dell's XPS 15 is on the best Windows 10 laptops we've seen
Top 15 obscure video game consoles for collectors
Australian Productivity Commission says rights holders have too much power over our media
3 reasons why Mafia III is the most daring series entry yet
A mob of Mafia III screenshots
There has never, ever been a better time to be a PC gamer
10 reasons to check out anti-space-sim No Man’s Sky
Star Wars original trilogy heroes and villains
PC & Tech Authority
nextmedia Pty Ltd
. All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.
Your use of this website constitutes acceptance of nextmedia's
Terms & Conditions
Login to CRN
Email or Username:
* Email or Username required
* Password required
Forgot your password?
Don't have an account? Register now!
To request a
, enter the email address linked to your CRN account and we'll send one to you.
* Email required
* Invalid Email address
* Invalid Email address
Click here to return to Login Form
comments powered by Disqus.