Polycom recalls wireless conference phone batteries

Due to a potential fire hazard, Polycom is recalling battery packs for its SoundStation2W wireless conference phones.

There are concerns that faulty Lithium Ion battery packs have been supplied by Gold Peak Industries Ltd.

Unified collaborative communications vendor, Polycom, is working in cooperation with The US Consumer Product Safety Commission and similar agencies worldwide regarding a voluntary recall of the battery packs.

The global recall impacts about 8,300 phones, produced between 1 December 2007 and 2 May 2008, as well as replacement battery packs sold separately during the same time period.

These battery packs can overheat, which could pose a fire or burn hazard. To date, Polycom has received one report of a battery pack overheating and causing minor property damage. No injuries have been reported.

The SoundStation2W wireless conference phone and battery packs are sold by business-to-business resellers who, in turn, sell through catalogues, online, telesales, and through office supply stores. Consumers should remove the battery pack from their SoundStation2W unit immediately.

Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom in the unit. Consumers should contact Polycom, Inc. for information on receiving a free replacement battery pack.

To identify wireless conference phones impacted by the recall, look for the SoundStation2W wireless conference phone part number printed on the underside of the telephone. The part numbers and SKU numbers are as follows:
Part Number
2201-67800-022 and -101 2201-67880-022 and -101

SKU number
2200-07800-001, 009, 012, 013, 015, 021, 022, 023, 030, 036, 102, 107, 119, 120, 122
2200-07880-001, 009, 012, 013, 015, 021, 022, 023, 030, 036, 102, 107, 119, 120, 122

The affected battery packs have a black or white plastic coating and a white label with the following title: “RECHARGEABLE Li-ion BATTERY.” The recalled battery pack part numbers can be found on the top right hand corner of the white label on the battery pack. The date code can be found on the lower left corner of the white label of the battery pack. The affected battery packs can be identified by the following part numbers, SKU numbers and date codes:

Part Number SKU number Date Code
1520-07803-003 2200-07803-002 GP1207, GP0108, GP0208, GP0308
(December 2007 through March 2008)
1520-07804-003 2200-07804-002 GP1207, GP0108, GP0208, GP0308
(December 2007 through March 2008)