EDS, BMC Asia Pac partnership adds ITIL tool

EDS Asia Pacific has standardised on an intelligent data repository from BMC to improve its service management offerings.

BMC’s Atrium Configuration Management Database (CMDB) has been implemented as a central piece of EDS’s ITIL-aligned delivery platform, and is expected to reduce IT incidents by half in 2008.

The tool provides EDS with a consolidated view of clients’ IT infrastructure to assist in monitoring and managing people, processes and technologies.

By displaying the dependencies between business processes, users and IT infrastructure, the CMDB enables IT management to prioritise service disruptions based on their overall impact to the core business or services.

“ITIL and BSM have really caught on in the past few years,” Mike Davies, BMC's managing director for South Asia, told iTnews.

“A CMDB is a central piece of ITIL. In essence, it helps organisations better plan for changes and more effectively manage the IT infrastructure to detect and fix problems faster to make sure the organisation is firing on all cylinders,” he said.

EDS has made BMC’s CMDB a key element of all its Infrastructure Outsourcing and Business Process Outsourcing service offerings.

The roll-out builds on a longstanding partnership between the two companies that began when EDS developed its Service Management framework to include ITIL functions and support.

According to Tony Parsons, executive director of EDS Asia Pacific’s service management capability program, clients have responded positively to the CMDB’s introduction.

“Client feedback has been extremely positive and has resulted in EDS accelerating its program for moving all of its clients onto the BMC Atrium CMDB,” he said.

“EDS selected BMC Atrium as the best practice configuration management solution, and working with BMC, integrated it into the EDS ESM [Enterprise Service Management] solution,” he said.

“Locally EDS has been working with BMC on several large clients implementing the solution.”