Sales & Marketing
Training & Development
PCs & Servers
Imaging & Printing
Ingram increases freight charges and improves delivery service
Oct 9, 2008 12:42 PM
Ingram Micro has announced a nine percent increase in freight charges, as well as an additional $5 charge on Drop Ship orders.
The local distributor has also made delivery improvements to the Sydney metropolitan area.
Guy Freeland, vice president and managing director of Ingram Australia told
that the distributor is sensitive to cost increases for resellers and Ingram has been managing the increased cost, mainly from rising fuel prices, internally. The last raise in freight was May 2007.
“The average rate charge we might be talking is $12 to $15 and we are saying we need to increase the cost by nine percent on that, so it’s a relatively modest amount of money,” said Freeland.
“We’ve limited the charges to the bare amount that we feel is something we need to do.
“We continue to work hard to make other operational improvements to make sure that in the overall scheme of things we remain at least competitive with the other sources of product in the marketplace. We can demonstrate our strong value-add in a variety of other areas.”
Ingram runs a Drop Ship Program that allows resellers to have their orders delivered directly to the end user with the reseller’s delivery docket with a company logo included. This service will incur an additional $5 charge that will be automatically calculated in the freight matrix.
“The amount of value we provide through the Drop Ship program far exceeds the modest margin we are asking to recover from resellers today. We charge the same price for Drop Ship deliveries that we do for any other deliveries but the parcels and individually packed, labelled and delivered,” said Freeland.
Ingram has received feedback this year from resellers asking for improvement in their delivery services, particularly in the Sydney metropolitan area.
After reviewing their systems internally, changes were made and Freeland reports that feedback has been positive.
“What we did with Star Track Express to improve deliveries, particularly around the high density metropolitan areas of Sydney where resellers require more accuracy with delivery times, is we organised Star Track to run those deliveries on dedicated trucks out of another facility to get them out much earlier,” said Freeland.
Follow us on
Barrage of buyouts shows size matters in Australian channel
Ingram cracks 1,000 clients on Aussie cloud marketplace
Dicker paid more tax than four global disties combined
Ingram acquires Odin platform behind its cloud marketplace
Toshiba Australia recalls PC batteries due to fire hazard
Panasonic recalls batteries over fire hazard
Melbourne ISV opens Brazilian channel
Is this the end of VMware EVO:Rail?
Meet the hottest security vendors on the planet
Send us your tips
You must be a registered member of CRN to post a comment.
Click here to login
Click here to register
Nick Verykios: HPE will "add $200m to our revenue"
Disruptive win for Distribution Central.
Resellers judge HPE distribution shake-up
"This was a very, very big step for HPE."
Optus makes $461m in nine months from managed services
Optus Business going gangbusters.
Sign up to receive CRN email bulletins
Hewlett Packard drops three Australian disties
Criminals impersonate Arrow exec to steal $18 million
ACCC to pursue Apple for bricking iPhones
KPMG acquires Melbourne service provider
Optus is most complained-about telco
Powered by Disqus
Which regulator is the most effective?
ACCC (Australian Competition & Consumer Commission)
ASIC (Australian Securities & Investments Commission)
TIO (Telecommunications Industry Ombudsman)
ACMA (Australian Communications & Media Authority)
view previous polls »
Powered by Disqus
CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.
What's in this issue?
Most popular tech stories
7 accounting packages for Australian small businesses compared: including MYOB, QuickBooks Online, Reckon, Xero
Tip: Your shop can use a smartphone instead of an EFTPOS terminal
Check your Toughbook battery today
Do you use Dropbox? Here are some clever tricks
Do you know these 12 eBay tips?
'Embarrassing' human error behind national Telstra outage
Photos: The CIO movements that made headlines in 2015
DBC gives up on iiNet piracy case
NSW govt hires consultants to help stop IT project blowouts
Australian PPC-1 cable cut, out of action until March
How to: How much RAM do you really need?
Top 25 fantasy games of all time
101 Games You Must Play
How to recover deleted files
Is the dark web safe?
20 key tips for succeeding at Rainbow Six Siege
Star Wars original trilogy heroes and villains
Top Windows 10 Gaming Apps
Rise of the Tomb Raider PC screenshots
PC & Tech Authority
nextmedia Pty Ltd
. All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.
Your use of this website constitutes acceptance of nextmedia's
Terms & Conditions
Login to CRN
Email or Username:
* Email or Username required
* Password required
Forgot your password?
Don't have an account? Register now!
To request a
, enter the email address linked to your CRN account and we'll send one to you.
* Email required
* Invalid Email address
* Invalid Email address
Click here to return to Login Form