ShoreTel resellers recognised for consistency

Australian resellers Davicom and PTS have been recognised by ShoreTel at its annual awards for sales, customer service and consistent performance.

This year, APAC recognised Davicom for its strategic deal with Thompson Health and its Partner of the Year in APAC was PTS Communications.

The Deal of the Year category is one that brings a strategically significant, new customer.

The Partner of the Year is based on customer wins, revenue achievement, ramp rate, and customer satisfaction attainment, and margin contribution.

“All the staff at PTS Communications were very excited to receive the APAC Partner of the Year Award as it confirmed our focus on providing a level of service to achieve a world class customer satisfaction rating,” said Nigel Sinclair PTS Communications.

“The fact that ShoreTel rates and rewards their Partners based on customer satisfaction confirms their on-going commitment to the end user," he added.

According to Peter Arambatzis CFO, Thompson Group, the team at Davicom has been very professional in partnering with them to deliver a robust solution that is critical to its business.

“While we’re extremely proud of this recognition by ShoreTel for a great solution, we’re even more delighted that our client is enjoying the benefits of a state-of-the-art UC solution,” said Cameron Davies, director of sales Davicom.

“The Shoretel solution is giving every employee at Thompson Group the same feature-rich communications experience company wide, irrespective of their geographic location.

“It is not only enabling Thompson Group to communicate more effectively across their organisation but it is also offering the sort of flexibility the Thompson Group requires to keep growing. It's been a real team effort.”

Pictured is Partner of the year PTS Communications. Follow us on Facebook and Twitter