CommVault has unveiled its A/NZ of Remote Operations Management Service (ROMS) to help SMBs and enterprise customers manage their storage environments.

A subscription software-as-a-service (SaaS) offering, ROMS is a web-based support system that gives customers overnight, weekend and holiday monitoring.

“We believe that CommVault ROMS is the industry’s first software-based integrated monitoring and support service which provides welcome relief to users that have traditionally struggled to maintain reliable 24x7 data-on-demand operations,” said Gerry Sillars, regional managing director CommVault APJ

“In today’s economic climate, customers large and small, are finding it difficult to meet escalating IT demands with the stark reality of declining IT budgets and resources.

“Recognising this need, CommVault continues to deliver quality SaaS products and solutions such as ROMS, providing customers the flexibility to purchase only the solution they need, when they need it.”

Based on CommVault’s data management technology, ROMS will allow customers to cost-effectively address their operational and system availability needs.

ROMS offers on-demand reporting and monitoring and access and protection (MAP) technologies.

“CommVault ROMS can help companies lower storage-related risk and operational costs at all levels,” said Doug Chandler, research director at IDC.

“It is designed to let administrators reduce staffing costs for off-hours and weekends, as well as meet and exceed service-level agreements, and it enhances management and reporting of storage environments overall.

“CommVault is leveraging the SaaS model at a time when an increasing number of customers are looking for this kind of functionality through a subscription service.”