Sales & Marketing
Training & Development
PCs & Servers
Imaging & Printing
AVG update deletes critical Windows file
Nov 12, 2008 7:44 AM
A recent update from antivirus firm AVG has caused havoc with some users by deleting a critical file in non-English versions of Windows XP after incorrectly detecting it as a virus.
Many users of AVG 7.5 and AVG 8.0 reported seeing a warning that the Windows system file 'user32.dll' was infected with the PSW.Banker4.APSA or Generic9TBN Trojans, with a recommendation that the file be moved to the program's vault and deleted.
However, this rendered the PC useless as it could no longer boot without the system file.
The problem only affects users of the Dutch, French, Italian, Portuguese, and Spanish language versions of Windows XP, AVG said in a statement released late today.
After a slew of complaints and queries on
, some users began offering step-by-step guides to getting PCs up and running again by booting from the Windows install disk and replacing the lost file.
AVG has since admitted that the detection was a false positive. "Unfortunately, the previous virus database might have detected the mentioned virus on legitimate files. We can confirm that it was a false alarm," said a company spokesman.
The antivirus firm has published a workaround under
Hot Topics 1574 False Positive user32.dll
to help those affected get back to normal. It has also released another update to correct the problem.
"We have immediately released a new virus update (270.9.0/1778) that removes the false positive detection on this file. Please update your AVG and check your files again," said the spokesman.
AVG has over 80 million users around the world, and is hugely popular thanks largely to the free version of its software.
The problem only affects users of the Dutch, French, Italian, Portuguese, and Spanish language versions of Windows XP, according to AVG's Australian spokesperson.
Follow us on
Microsoft changes tack on Windows 10 after download debacle
Nine surprises from Microsoft's Q1 2016 results
Review: Microsoft Office 2016 for Windows
PC market yet to see Windows 10 windfall
Apple and Microsoft's 'borrowing' déjà vu
Dick Smith writes down $60m inventory after poor sales
Hills chief: transformation cost us customers, staff, revenue
Optus crowns new MVNO with streaming-data deal
#1 Sliced Tech, 2015 CRN Fast50
Send us your tips
You must be a registered member of CRN to post a comment.
Click here to login
Click here to register
Meet every company in the 2015 CRN Fast50
Your complete guide to the best in the Australian channel.
Stephen Parker departs Rhipe, launches consultancy
Will help organisations on cloud and financial strategy.
Generation-e acquires Paradyne
Creates 1,000-client powerhouse in UC and cloud.
Sign up to receive CRN email bulletins
Revealed: The 2015 CRN Fast50!
The full list of the 2015 CRN Fast50
Microsoft Band 2 review: good... but not great
Telstra kicks off 'root and branch' review of partner program
Australian IT superpower born as CSC-UXC deal approved
Powered by Disqus
Was your most important vendor the same in 2015 as in 2014?
view previous polls »
Powered by Disqus
CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.
What's in this issue?
Most popular tech stories
14 Windows 10 problems… and how you can fix them forever
The 15 ESSENTIAL Windows 10 tips and tricks you need to know
7 accounting packages for Australian small businesses compared: including MYOB, QuickBooks Online, Reckon, Xero
Do you use Dropbox? Here are some clever tricks
How much does it cost to use the NBN? 14 providers compared including iiNet, Telstra, Internode
NBN considering overbuilding dodgy $800m Optus cable
Telstra to cut 150 jobs from enterprise services group
RMIT hires six new IT execs in leadership overhaul
Scores of devices on Telstra vulnerable to silent data interception
NSW digital driver's licence due by end of 2018
The top Fallout 4 look-alikes
How to: How much RAM do you really need?
Top 25 fantasy games of all time
14 Windows 10 problems - and how to fix them forever!
Our second Intel 750 SSD winner!
Get a Paladins closed beta code!
Star Wars original trilogy heroes and villains
Holiday buying guide for shooters
Fallout 4 first beta patch notes
Review: Intel i7-4970K
PC & Tech Authority
nextmedia Pty Ltd
. All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.
Your use of this website constitutes acceptance of nextmedia's
Terms & Conditions
Login to CRN
Email or Username:
* Email or Username required
* Password required
Forgot your password?
Don't have an account? Register now!
To request a
, enter the email address linked to your CRN account and we'll send one to you.
* Email required
* Invalid Email address
* Invalid Email address
Click here to return to Login Form
comments powered by Disqus.