The problem affected non-English versions of XP.The security vendor identified earlier this week that user32.dll was coming up as a generic Trojan which caused a warning pop-up asking if the user wanted to delete it – unfortunately for those who say ‘yes’ they were stuck in an endless reboot cycle. Once the floods of complaints began, AVG identified the mistake and began offering workarounds for affected users – which is fine if you’ve got someone else to look it up for you. Yesterday however, AVG announced, "As a follow-up to the rapid distribution of recovery instructions and repair CDs, AVG Technologies is offering all affected users a free license or license extension as follows.” This basically means a free year of AVG 8.0 service, or a free upgrade for AVG 7.5 users. The upgrade also includes users of the free AVG antivirus service. Once the company began apologising, it seemed to be unable to stop, "AVG Technologies apologises again for the inconvenience caused to our customers and wishes to assure our users worldwide that the company is actively putting new processes in place to avoid similar occurrences in the future.” AVG has said that it will begin contacting affected customers beginning November 24 in order to give further instructions on this service.
theinquirer.net (c) 2010 Incisive Media
Issue: 322 | December 2013
Access CRN's extensive online resources including; email bulletins, community discussions and unique online news.
Processing registration... Please wait.
This process can take up to a minute to complete.
A confirmation email has been sent to your email address - SUPPLIED GOES EMAIL HERE. Please click on the link in the email to verify your email address. You need to verify your email before you can log on to the CRN website or start posting comments on articles.
If you do not receive your confirmation email within the next few minutes, it may be because the email has been captured by a junk mail filter. Please ensure you add the domain '@crn.com.au' to your white-listed senders.