Acronis has launched the Aconis Advantage program, offering 24/7 customer support via phone, chat, email and online.

The program will enable faster response times and immediate access to Acronis' professional technicians and global resources.

Support is available via subscription and comes free for a year with a purchase from the Acronis line of corporate products.

"Acronis Advantage will give our partner community a better opportunity to realise increased revenue, improve margins and achieve an annuity revenue stream," Bill Taylor-Mountford general manager for Acronis A/NZ told CRN.

"In addition, Advantage will provide our partners a better opportunity to increase their value proposition, at no extra cost to them, as this service is provided by Acronis.

"In this way, our partners are able to offer more value to their customers over a sustained period of time, vastly improving relationships," he added.

Acronis has announced the Advantage program in conjunction with its New Partner program and Partner Portal in Australia.

Acronis Advantage includes an enhanced self-service knowledge base library, expanded pay-per-incident support, and a subscription-based program.

According to Taylor-Mountford (pictured), the value-added service is a significant improvement over its current support offering.

The full series of support offerings is available now.