The firm completed the roll out of the BigHand Digital Dictation workflow system during early 2009, with the software now with 220 lawyers and 90 secretaries.
ROI (return-on-investment) is predicted to be met within 12-months of the original start date of the implementation.Simpson Grierson initially ran a head-to-head pilot between the Winscribe dictation system and BigHand's 3rd generation workflow software.
BigHand's voice productivity technology was chosen, with users reporting the interface more intuitive and its features more complete and easier to use."Aside from lost or wiped tapes, one of the main problems with our old analogue-based system was that we couldn't see the workload pipeline or manage our resources very effectively," said Valerie Fogg, information services director, Simpson Grierson.
"Whether a tape had one or 15 client documents on it was a mystery, and the urgency of each doc was impossible to judge against other client files.
"As a result we had to operate with more resources than we perhaps ultimately needed in order to account for peaks of work, and we also relied too heavily on temporary cover.
"We are only just approaching six months of usage of the BigHand workflow system and we already no longer use temporary staff and are more productive to boot.
"Some internally feel it has already paid for itself; and certainly it will have returned the investment well within one year," she added.
Issue: 281 | July