NetIQ: UC integration best done in parts

By Lilia Guan on Jun 4, 2009 2:20 PM
Filed under Communications

Security and systems management software provider's recent global survey shows IT teams are not armed to adopt UC technologies.

NetIQ surveyed 419 enterprises from various markets around the globe, exploring the adoption of Unified Communications (UC).
 
Travis Greene, chief service management strategist and NetIQ, told CRN, that employee productivity rather than cost savings is the driver behind UC adoption.

"Half the respondents had no UC management tools in place due to cost, which raises concerns about delivering quality of service to users," he said.

"Almost half the respondents said they didn't have the skills to manage UC technology."

 Haf Saba, senior solutions specialist at NetIQ said one of the main challenges and difficulties of end user adoption of a UC platform, was training the users.

"Once it's realiased that UC can maximise productivity and a system has been bought on a retailer's recommendation, integrators will need to come in, set the system and do the training," he said.

Greene said training plays a big role because it will help the end user to get the most out of the platform.

"Users who have been trained on the UC technology will be able to take advantage of the productivity features not available on traditional PABX phone systems," he said.

"Better planned priorities are needed to ensure users of the technology don't drop off."

While earlier planned UC projects were still on track, new organisations were slow at adopting the technology because the return on interest (ROI) for the platform was slower than traditionally advertised, said Greene.

"Pay back for the technology might not be seen for 12, 24 and even 60 months," he said.

Saba said instead of looking at the ROI of a full UC system, take it apart and install the technology a bit at a time.

"There's always a struggle between how much is deployed and user demand," he said.

"Maybe install a VoIP system to begin with and then look at audio and video conferencing.

"Currently budgets for UC is focused on basic UC and there aren't as many large UC deals."

 
Follow us on Facebook and Twitter
 

Promo

NetIQ: UC integration best done in parts
Tags
 
 
 
 
 
Top Stories
Readify wins four Microsoft Australia partner awards
UXC, Ignia and Avanade also multi-award winners.
 
The winners: 2015 Microsoft Australia Partner Awards
The full list of the channel's best.
 
Datacom wins school deal as Ruckus beats Xirrus
Wireless vendors go head-to-head.
 
Sign up to receive CRN email bulletins
   FOLLOW US...
Polls
Which distributor's cloud marketplace will be most successful?






Latest Comments
CRN Magazine

Issue: 340 | July 2015

CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.