Opinion: iPhone tethering fiasco exposes telcos

By Sholto Macpherson
Jul 8, 2009 3:19 PM
Tags: iphone | tethering | fiasco | exposes | telcos

The comic saga of backflips and outright refusals by Australian telcos to iPhone tethering has exposed gaping holes in their business case for high-speed wireless networks.

Correction appended.

The telcos' restrictions on how users access the 3G network make a very good case for the channel to deal directly with the government-operated NBN company rather than through a telco.

The latest update to the iPhone's operating system, which accompanied the release of the latest model, the 3GS, enabled the mobile phone to operate as a 3G modem. In tethering mode iPhone owners can connect or tether their phones to their laptops to access the internet.

The idea of iPhone users tethering to the 3G network threw telcos into a tizzy. Optus insisted on charging its iPhone customers an extra $10 a month if they wanted to tether.

Telstra has not enabled iPhone tethering since the latest operating system update - an indefensible position given that it lets you tether with a Nokia N series, for example.

So why is one phone allowed to tether freely but not another?

One reason given by AT&T in the US is that the iPhone would put too much strain on its network.

The brilliantly simple user interface that has sold so many iPhones will make it more likely that customers will try to use their phone as a modem. Although tethering has long been an option on phones from Nokia, Samsung, Motorola et al, most owners have not bothered to use it.

In Australia, the Australian Mobile Internet Insight found iPhone users consumed six times as much data than other mobile phones.
The telcos' fears are borne out by past experience. In less than a year, Apple's flagship model was responsible for 43 percent of mobile internet surfing.

However, there are other reasons for not wanting tethering. A likely one is that the telcos are trying to protect the fantastically profitable wireless broadband market.

Optus charges $100 for up to 6GB download on its 3G USB dongle modem, which itself costs a customer around $100. Optus' "Phone as a modem" plan gives you the same data download for $45.

Telstra has its own reasons for hating Apple's phones. Afraid to miss out on a hit product, it has been promoting the iPhone through gritted teeth. The telco competes directly with iTunes through its Bigpond's music and video store and is pushing Telstra-branded services by skinning every mobile phone it sells.

Well, almost all. There was no way Apple was going to let any telco mess with its interface or its App and iTunes Stores.

The main selling point for a "high-bandwidth" network like 3G is that you can send more data over it. Telstra, Optus and 3/Vodafone have been promoting this message to get customers to move over from 2.5G.

But unfortunately it appears that the telcos are only happy for customers to use the network on their own terms.

As the channel knows, you can only justify premium prices by offering extra services. But customers are being charged premiums simply for network access.

Telcos will be working hard to convince resellers to buy their products rather than deal with the NBN Company directly. On past behaviour, however, going direct looks like the best deal yet.

Correction: The original article stated that Vodafone had increased its iPhone plans by $5 "across the board" to cover tethering costs. Vodafone in fact increased its lowest plan ($49 cap, $0 upfront) by $10 but bundled in 500MB of data. Previously, those on the $49 cap had to pay $9.95 a month for 200MB.

Click here to read the follow-up to this story.

What do you think?

 

  • Email a Friend
  • Print Page
Opinion: iPhone tethering fiasco exposes telcos
"corrected link http://www.crn.com.au/News/14958... #comments"
 
 
 


Comments: 2
Thoughts on this article? Add a comment below.
jeffoasys
Jul 11, 2009 1:38 PM
Forget the Telcos. Here is a link on how to tether you iPhone. http://macintoshhowto.com/internet/how-to-find-the-best-telstra-plan-for-an-iphone.html

jeffoasys
Jul 11, 2009 1:39 PM
corrected link http://www.crn.com.au/News/149583,iphone-tethering-fiasco-exposes-telcos.aspx#comments
Comment:
Want to participate in the discussion?
Or log in now to comment


Top Stories
A guided tour of Cisco's proof-of-concept centre
A data centre to test your customers' rigs.
 
Interview: Peter Kazacos and the "wild west" of IT
CRN talks to Hostech chairman and industry veteran, Peter Kazacos.
 
On the Move: March
Updated: Appointments and promotions.
 
Shortcutsall you need to know on...
  • NBN 
  • Windows 7 
  • Unified Communications 
  • Smart Power 
  • Virtualisation 
Latest Comments
"Thanks Glen, I've made those corrections."
by sholtomacpherson Mar 19, 2010 10:33 AM
 
"This result is the law! It even applies to the small telco sellers in the mall of a shopping ..."
by peter Mar 18, 2010 9:10 PM
 
"Additionally, any small business with growth (and competition) on their mind would do well to ..."
by bld Mar 16, 2010 9:54 PM
 
"Finally on line retailers having to behave like retailers. I have purchased quite a lot from ..."
by tonyh Mar 16, 2010 5:01 PM
 
"Lenovo products are excellent, even after moving away from the traditional IBM regime. All our ..."
by em3 Mar 16, 2010 3:44 PM
Polls
Have you experienced a problem when returning faulty goods to online retailers?


   |   View results
Never
  20%
 
Only once
  20%
 
All the time
  60%
TOTAL VOTES: 5

Vote now
CRN Magazine

Issue: 277 | March, 2010

CRN Magazine looks in-depth at the emerging issues and developments for the Channel, and provides insight, analysis and strategic information to help resellers better run their businesses.