Nortel problems no worry for NSC

By Lilia Guan on Sep 2, 2009 4:36 PM
Filed under Services

Chapter 11 and potential new owner shrugged off.

Voice and telephony integrator, NSC, has added Nortel's unified communications products and services to its portfolio.

Craig Neil, managing director at NSC, told CRN he was "skeptical" when first approached to take on the vendor's products.

Neil said Nortel's Chapter 11 declaration and the sale of its enterprise division - where its unified communications products reside - had been causes for concern when considering a partnership.

Nortel's enterprise assetts won't be up for auction until September 11.

Although Avaya announced in July that it was interested in purchasing Nortel's enteprise solutions business.

"We went out and did our research and found there was a massive base of Nortel customers being poorly supported," Neil said.

"[Nortel's] partners were struggling to support [customers]. Support is what we do well and that's what customers want at the end of the day."

Neil said customers appeared to be sticking with Nortel's products despite the vendor's shake-up.

"Our research found customers still felt the same way about Nortel's products and weren't ready to throw [them] out the window," he said.

Neil believed Avaya's purchase of Nortel's enterprise assets would be good for NSC.

"[NSC] has a good relationship with Avaya and know how it operates in Australia and New Zealand," he said.

"If approved, the acquisition will strengthen Avaya's base in Australia and help it take on quality people."

Neil said NSC had recently hired "a dozen employees" to support Nortel customers.

 
Follow us on Facebook and Twitter
 
Nortel problems no worry for NSC
 
 
 
 
 
Top Stories
Reseller pays $2.65m for telco specialist
Acquisition scene heats up as JCurve makes another buyout.
 
Kytec files for administration, new company set up
Driven by management buyout, says MD.
 
Dataflex reborn under new owners
Buyer aiming for $30m after second acquisition in six months.
 
Sign up to receive CRN email bulletins
   FOLLOW US...
Latest Comments
Polls
Are Chromebooks ready for the enterprise?

CRN Magazine

Issue: 326 | April 2014

CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.