Voice and telephony integrator, NSC, has added Nortel's unified communications products and services to its portfolio.
Craig Neil, managing director at NSC, told CRN he was "skeptical" when first approached to take on the vendor's products.
Neil said Nortel's Chapter 11 declaration and the sale of its enterprise division - where its unified communications products reside - had been causes for concern when considering a partnership.
Nortel's enterprise assetts won't be up for auction until September 11.
Although Avaya announced in July that it was interested in purchasing Nortel's enteprise solutions business.
"We went out and did our research and found there was a massive base of Nortel customers being poorly supported," Neil said.
"[Nortel's] partners were struggling to support [customers]. Support is what we do well and that's what customers want at the end of the day."
Neil said customers appeared to be sticking with Nortel's products despite the vendor's shake-up.
"Our research found customers still felt the same way about Nortel's products and weren't ready to throw [them] out the window," he said.
Neil believed Avaya's purchase of Nortel's enterprise assets would be good for NSC.
"[NSC] has a good relationship with Avaya and know how it operates in Australia and New Zealand," he said.
"If approved, the acquisition will strengthen Avaya's base in Australia and help it take on quality people."
Neil said NSC had recently hired "a dozen employees" to support Nortel customers.
Issue: 330 | August 2014
Access CRN's extensive online resources including; email bulletins, community discussions and unique online news.
Processing registration... Please wait.
This process can take up to a minute to complete.
A confirmation email has been sent to your email address - SUPPLIED GOES EMAIL HERE. Please click on the link in the email to verify your email address. You need to verify your email before you can log on to the CRN website or start posting comments on articles.
If you do not receive your confirmation email within the next few minutes, it may be because the email has been captured by a junk mail filter. Please ensure you add the domain '@crn.com.au' to your white-listed senders.