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Rushing out the HTC Desire for an earlier than expected Australian release has brought complications with both the phone manufacturer and Telstra confirming an "issue relating to its GPS function".
An undisclosed number of HTC Desire owners have complained that GPS won't lock on their handsets and if it does, will only hold the connection intermittently.
The problem lies with the phone's GPS software, which has been set up incorrectly.
A spokesman for HTC told iTNews that the problem relates to, "a software corruption, which had not been present in the software platform tested by Telstra and HTC prior to moving to full commercial production."
Telstra further confirmed that the fault became present "during production of the commercial version of the device."
HTC was working with Telstra to develop, test and introduce a "minor" software update.
The issue does not affect the phone's hardware, so a recall of purchased handsets is unnecessary.
While HTC has said that the fix is due to be released "quite quickly", there is no exact date on when the problem will be resolved.
Telstra has exclusive rights to distribute the HTC Desire in Australia for the next six months.
Issue: 343 | October 2015