Telcoinabox deploys SugarCRM

By Negar Salek on Jan 31, 2011 11:24 AM
Filed under Software

Opt-in option for existing partners.

Telecommunications wholesaler Telcoinabox has implemented customer relationship management software from SugarCRM for its service providers.

Hosted locally by Telcoinabox, franchisees can generate email campaigns, leads, manage customer acquisition and retention and run customer reports as an addition to Utilibill, the telco's billing system. 

Telcoinabox chief executive Paul Line said Utilibill was a "pure billing platform", not designed as a CRM tool. 

"SugarCRM Professional came up as the only one on the market that was flexible enough to allow us to write our own code and create our own workflow modules,” he said.

The system was included for new partners while existing service providers could opt-in, but they were not obliged to switch to SugarCRM, Line said. 

SugarCRM would be rolled out to all service providers globally, including New Zealand and the UK, the company said.

 
Follow us on Facebook and Twitter
 

Copyright © CRN Australia. All rights reserved.

Telcoinabox deploys SugarCRM
 
 
 
 
 
Top Stories
Data#3's John Grant to step down
Channel leader names successor.
 
10 things we learned this week
Cloud is closer to God than on-prem.
 
Photos: Naval-gazing at Avnet's pirate party
Who dressed up for the distie's end-of-year bash on Sydney Harbour?
 
Sign up to receive CRN email bulletins
   FOLLOW US...
Polls
What would help your business most?


Latest Comments
CRN Magazine

Issue: 333 | November 2014

CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.