Symantec sued over pushy sales tactics

By Greg Masters on Jan 16, 2012 8:37 AM
Filed under Security

Accused of selling "scareware".

One of the world's largest security firms is being accused of peddling scareware.

In what he hopes will turn into a class-action complaint, James Gross of Washington state filed a lawsuit on Tuesday in the US District Court in San Jose, California, contending that Symantec software scares customers into buying its products by reporting problems that aren't really there.

Gross' beef with Symantec involves the free scans conducted by PC Tools Registry Mechanic, PC Tools Performance Toolkit and Norton Utilities.

He was tricked into paying about $US30 to correct the issues that the scans revealed, even though the lawsuit alleges the scans didn't really check for anything, and the resulting product he bought served no purpose.

A Symantec spokesman said the lawsuit lacks merit, and that offerings in question perform legitimate functions, including improving system performance and maintaining machine health.

This article originally appeared at scmagazineus.com

 
Follow us on Facebook and Twitter
 

Copyright © SC Magazine, US edition

Symantec sued over pushy sales tactics
Tags
 
 
 
 
 
Top Stories
Photos: 2014 CRN Fast50 award winners
Check out who went home with a trophy on the channel's big night.
 
10 things we learned this week
Which reseller is about to be a movie star?
 
Meet everyone in the 2014 CRN Fast50
The complete list of the best in the Australian channel.
 
Sign up to receive CRN email bulletins
   FOLLOW US...
Polls
On the whole, are vendors getting more or less channel-focused?


Latest Comments
CRN Magazine

Issue: 333 | November 2014

CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.