Symantec sued over pushy sales tactics

By Greg Masters on Jan 16, 2012 8:37 AM
Filed under Security

Accused of selling "scareware".

One of the world's largest security firms is being accused of peddling scareware.

In what he hopes will turn into a class-action complaint, James Gross of Washington state filed a lawsuit on Tuesday in the US District Court in San Jose, California, contending that Symantec software scares customers into buying its products by reporting problems that aren't really there.

Gross' beef with Symantec involves the free scans conducted by PC Tools Registry Mechanic, PC Tools Performance Toolkit and Norton Utilities.

He was tricked into paying about $US30 to correct the issues that the scans revealed, even though the lawsuit alleges the scans didn't really check for anything, and the resulting product he bought served no purpose.

A Symantec spokesman said the lawsuit lacks merit, and that offerings in question perform legitimate functions, including improving system performance and maintaining machine health.

This article originally appeared at

Follow us on Facebook and Twitter

Copyright © SC Magazine, US edition


Symantec sued over pushy sales tactics
Top Stories
Small resellers frustrated by Office 2016 install nightmares
Microsoft prohibits installation without a Live account.
HP taps Microsoft Azure as preferred public cloud partner
Microsoft to make HPE infrastructure its preference.
Sign up to receive CRN email bulletins
Was your most important vendor the same in 2015 as in 2014?

Latest Comments
CRN Magazine

Issue: 343 | October 2015

CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.