Telstra investigates blocked email issue

By Liz Tay on Feb 7, 2012 8:35 AM
Filed under Communications

Hundreds of BigPond customers unable to receive email.

Telstra is investigating a mail delivery issue that has blocked emails to hundreds of its home internet customers since the weekend.

Emails to affected Telstra customers bounced back, with the senders receiving failed delivery status notification messages.

A Telstra spokesman said the issue affected “low hundreds” of the “millions” of email addresses on Telstra’s BigPond network.

“Since the weekend we have been alerted to reports that mail to a small number of BigPond customers has been not been getting through,” he said.

Posts on broadband forum Whirlpool indicated that the issue stemmed from a BigPond server being listed on realtime spam blacklists.

Telstra’s spokesman said the issue was “under full investigation” and staff were checking affected email addresses.

“We apologise for any inconvenience and hope to have the cause identified quickly and full services restored for those affected customers,” he said.

 
Follow us on Facebook and Twitter
 

Copyright © iTnews.com.au . All rights reserved.

Promo

Telstra investigates blocked email issue
 
 
 
 
 
Top Stories
How Australian disties are diversifying
It’s not enough to be just a ‘post office and a bank’.
 
iiNet, TPG mega-merger wins shareholder approval
Clears way for $2.3 billion Australian telco, though ACCC yet to deliver verdict.
 
Commander Centre dials up state-wide NSW phone deal
Sydney East operation now supplying half the state.
 
Sign up to receive CRN email bulletins
   FOLLOW US...
Polls
What's the best way to deal with phoenix businesses?



Latest Comments
CRN Magazine

Issue: 340 | July 2015

CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.