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Queensland Police builds "non-urgent" contact centre 
Services
Queensland Police builds "non-urgent" contact centre
Ry Crozier Oct 20, 2009
DiData and Sword Ciboodle win deals.
 
Update: Google restores Gmail service 
Voice & Data , Technology , Services , Networking
Update: Google restores Gmail service
Stefanie Hoffman Sep 25, 2009
Suffered yet another outage.
 
Nortel's breakup no doom for 3D Networks 
Services , Networking , Voice & Data , Strategy
Nortel's breakup no doom for 3D Networks
Lilia Guan Aug 18, 2009
Newly appointed CEO says integrator has restructured to provide smoother path for customers.
 
Legal experts warn e-traders about contact details 
Technology , Finance
Legal experts warn e-traders about contact details
Phil Muncaster Aug 4, 2009
Lack of clear information could lead to fines, says law firm.
 
Vision Australia sees contact centre with NSC 
Services
Vision Australia sees contact centre with NSC
Jun 3, 2009
Australian voice integrator, NSC, has been selected by Vision Australia to design and implement the communications infrastructure for its national contact centre based in the ...
 
Jabra said its products are a 'bastian of healthy margins' 
Networking
Jabra said its products are a 'bastian of healthy margins'
Lilia Guan May 14, 2009
Headset accessories vendor adds 30 resellers taking its total to 60, with no plans to limit the number of partners it takes on board.
 
NSC deploys Verint for HCF 
Networking
NSC deploys Verint for HCF
Apr 1, 2009
NSC Group has deployed Verint speech analytics within the contact centre of health fund, HCF.
 
PHOTO GALLERY: Rittal's Oktoberfest at the Connections Conference 
Hardware
PHOTO GALLERY: Rittal's Oktoberfest at the Connections Conference
Jenny Eagle Mar 17, 2009
Rittal and Phoenix Contact held an Oktoberfest at the Melbourne Connections conference last month.
 
'Spoken tokens' touted as ultimate security 
Security
'Spoken tokens' touted as ultimate security
Liz Tay Sep 20, 2008
An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
 
Contact centres urged to look offshore for staff 
Training & Development
Contact centres urged to look offshore for staff
Liz Tay Sep 16, 2008
Australian contact centres need to look offshore to solve staffing issues, claims customer service outsourcing agency, Convergys.
 
Integ: Contact centres demand more services 
Networking
Integ: Contact centres demand more services
Lilia Guan Sep 11, 2008
Reseller Integ Communications has attributed its financial results to a demand for services in the contact centre market.
 
Many Aussie firms neglect contact info 
Software
Many Aussie firms neglect contact info
Jul 4, 2008
A report from data specialist Experian QAS found that 45 percent of Australian organisations have almost no procedures to keep their contact data accurate and up-to-date, and ...
 
Contact centres: Evolution 
Voice & Data
Contact centres: Evolution
Liz Tay Apr 1, 2008
To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more ...
 
Forty-seat IP-based contact centre straddles Tasman 
Mobility
Forty-seat IP-based contact centre straddles Tasman
Fleur Doidge Jul 27, 2004
Voice and data integrator BTAS has completed an IP telephony, 40-seat contact centre deployment straddling the Tasman sea for travel agent Globus & Cosmos.
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CRN Magazine

Issue: 277 | March, 2010

CRN Magazine looks in-depth at the emerging issues and developments for the Channel, and provides insight, analysis and strategic information to help resellers better run their businesses.