CRNTech

Tag: customer

Subscribe via RSS
Super Cheap Auto drives up IT budget 
Services
Super Cheap Auto drives up IT budget
Ry Crozier Feb 19, 2010
CRM system and comms terminals on buy list.
 
Analysis: Disties and the dollar 
Sales & Marketing , Strategy , Software , Hardware
Analysis: Disties and the dollar
Josh Mehlman Jan 18, 2010
Distributors say they take a bigger gamble on exchange rates than people realise.
 
E-tailers triumph over multichannel competitors 
Software , Hardware , Sales & Marketing
E-tailers triumph over multichannel competitors
Phil Muncaster Dec 30, 2009
Online-only stores beat physical rivals in survey.
 
Symantec falls as Romanian hacker strikes again 
Security
Symantec falls as Romanian hacker strikes again
Phil Muncaster Nov 24, 2009
SQL injection attack exposes customer data.
 
Vocus creates CIO role 
Strategy , Networking
Vocus creates CIO role
Ry Crozier Oct 26, 2009
Former Soul/TPG executive spearheads customer portal and "burstable" IP projects.
 
Photos: Harvey Norman customers snap up midnight Windows 7 copies 
Software , Hardware , Sales & Marketing
Photos: Harvey Norman customers snap up midnight Windows 7 copies
Ry Crozier Oct 22, 2009
And the first person in the queue was...
 
Online shoppers ditch traditional customer service methods 
Services , Sales & Marketing , Networking
Online shoppers ditch traditional customer service methods
Angelica Mari Oct 21, 2009
Social networking can boost revenues of web-based businesses.
 
Apps from the serious to the fun go Google Wave 
Technology
Apps from the serious to the fun go Google Wave
Oct 1, 2009
Developers have serious fun with Google Wave.
 
MYOB moves into CRM 
Software , Services , Sales & Marketing , Strategy
MYOB moves into CRM
Brett Winterford Sep 24, 2009
Outlook plug-in provides CRM on a budget.
 
Avaya improves comms for SMEs 
Voice & Data , Technology
Avaya improves comms for SMEs
Cath Everett Sep 22, 2009
New version of IP Office launches, promising improved usability.
 
Microsoft rallies partners around customer satisfaction 
Software , Strategy
Microsoft rallies partners around customer satisfaction
Kevin McLaughlin Aug 31, 2009
Software vendor ruffling feathers with partners.
 
Retailers indicted in US$22m identity theft fraud 
Security
Retailers indicted in US$22m identity theft fraud
Iain Thomson Aug 25, 2009
AT&T and T-Mobile get stung for million.
 
Microsoft retail store jobs require heavy lifting 
Technology , Software , Strategy
Microsoft retail store jobs require heavy lifting
Kevin McLaughlin Aug 24, 2009
Microsoft posts job listings for its first two US-based retail shops.
 
Apple keeps top billing in customer satisfaction 
Technology , Software , Hardware , Mobility , Strategy
Apple keeps top billing in customer satisfaction
Shaun Nichols Aug 19, 2009
Company again leads computer manufacturers in survey.
 
SAP eyes NBNCo as a customer 
Mobility
SAP eyes NBNCo as a customer
Aug 12, 2009
Also explores joint products with telcos.
 
IBM and Nuance talk up speech tech partnership 
Strategy
IBM and Nuance talk up speech tech partnership
Ian Williams Aug 4, 2009
Focus on customer service, VoIP and device control.
 
McAfee sends out personal details in email 
Software
McAfee sends out personal details in email
Ben Grubb Jul 30, 2009
Details of 1400 Australian security professionals leaked.
 
Avaya revamps customer service agent tool 
Technology
Avaya revamps customer service agent tool
Phil Muncaster Jul 15, 2009
New one-X Agent desktop application could boost staff productivity.
 
SugarCRM boosts application's mobile capabilities 
Technology
SugarCRM boosts application's mobile capabilities
Rick Whiting Jun 1, 2009
SugarCRM is enhancing the mobile capabilities of its popular open-source customer relationship management application and making it easier for sales teams to use the software ...
 
How to improve CRM processes at no extra cost 
Technology
How to improve CRM processes at no extra cost
Rosalie Marshall May 27, 2009
Gartner promotes use of analytics and social tools to boost customerrelations.
1 2 | Next »
Tag Filter
000th 4m accenture access accounting agent amazon apple application aust australian auto avaya b2b base beta bill billing briefing cisco communications crm deal internode ip microsoft online relationship retail sap satisfaction security service store sugarcrm system telco top vodafone
 
Shortcutsall you need to know on...
  • How to run your business successfully 
  • NBN 
  • Windows 7 
  • Unified Communications 
  • Smart Power 
Latest Comments
"Thanks Glen, I've made those corrections."
on Case study: Cisco's first UCS customer Catholic Education
by sholtomacpherson Mar 19, 2010 10:33 AM
 
"This result is the law! It even applies to the small telco sellers in the mall of a shopping ..."
on Online retailer's 'reseller only' claims rejected
by peter Mar 18, 2010 9:10 PM
 
"Additionally, any small business with growth (and competition) on their mind would do well to ..."
on Opinion: “Myopic” Microsoft lost in the cloud
by bld Mar 16, 2010 9:54 PM
 
"Finally on line retailers having to behave like retailers. I have purchased quite a lot from ..."
on Mwave "embarrassed" by ACCC warranty notice
by tonyh Mar 16, 2010 5:01 PM
 
"Lenovo products are excellent, even after moving away from the traditional IBM regime. All our ..."
on Lenovo: HP is after your customers
by em3 Mar 16, 2010 3:44 PM
Polls
Have you experienced a problem when returning faulty goods to online retailers?
   |   View results
Never
  40%
 
Only once
  10%
 
All the time
  50%
TOTAL VOTES: 10

Vote now
view previous polls »
CRN Magazine

Issue: 277 | March, 2010

CRN Magazine looks in-depth at the emerging issues and developments for the Channel, and provides insight, analysis and strategic information to help resellers better run their businesses.