Tag: support

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IBM offers managed vendor support services to SMBs 
Services
IBM offers managed vendor support services to SMBs
By Rick Whiting, | Jan 21, 2013 | Comment Now 
Expands offering to little guys.
 
Google cancels free Exchange ActiveSync support 
Software
Google cancels free Exchange ActiveSync support
By Krishan Sharma | Dec 18, 2012 | Comment Now 
Paying Apps customers unaffected.
 
NEC scores $12m NSW Police network deal 
Communications
NEC scores $12m NSW Police network deal
By Liz Tay, Ry Crozier | Oct 11, 2012 | Comment Now 
Builds new network operations centre.
 
Infamous Microsoft support scam busted 
Security
Infamous Microsoft support scam busted
By Darren Pauli | Oct 4, 2012 | Comment Now 
Scammers use Australia as 'testing ground'.
 
Nvidia slammed as 'worst hardware company' 
Hardware
Nvidia slammed as 'worst hardware company'
Jun 18, 2012 | Comment Now 
Linux founder flips off partner.
 
Microsoft kicks off two-year XP countdown 
Software
Microsoft kicks off two-year XP countdown
By Liam Tung | Apr 11, 2012 | Comment Now 
Doesn't recommend waiting.
 
McDonald's flips IBM 
Services
McDonald's flips IBM
By Ry Crozier | Nov 16, 2011 | Comment Now 
Did relationship sour?
 
Rackspace offers support for in-house cloud stack  
Cloud
Rackspace offers support for in-house cloud stack
By Brett Winterford | Nov 9, 2011 | Comment Now 
'Private Edition' brings Rackspace support into customer data centres.
 
Google extends SLA for App Engine platform 
Services
Google extends SLA for App Engine platform
By Liz Tay | Nov 9, 2011 | Comment Now 
Exits preview mode after 3.5 years.
 
WA Main Roads expands IT outsourcing scope 
Services
WA Main Roads expands IT outsourcing scope
By Ry Crozier | Oct 26, 2011 | Comment Now 
Brings traffic light systems and IT transformation under outsourcer's remit.
 
Exclusive: Vodafone plans cross-platform support 
Software
Exclusive: Vodafone plans cross-platform support
By James Hutchinson | Oct 26, 2011 | Comment Now 
Aims to mend customer service.
 
Woolworths slims service desk footprint 
Services
Woolworths slims service desk footprint
By Ry Crozier | Jul 20, 2011 | Comment Now 
Consolidates customer support.
 
Last 1000 days for Windows XP support 
Services
Last 1000 days for Windows XP support
By Liam Tung | Jul 13, 2011 | 2 Comments 
OS nears 50 percent market share
 
Apple 'refusing support' for Mac malware clean-up 
Services
Apple 'refusing support' for Mac malware clean-up
By Stewart Mitchell | May 20, 2011 | Comment Now 
Accused of washing hands of fake antivirus problem.
 
How the Microsoft/LogMeIn support scam works 
Services
How the Microsoft/LogMeIn support scam works
By Brett Winterford | May 19, 2011 | 12 Comments 
Comment: Don't fall for dodgy 'support' calls.
 
Kaseya launches MSP certification program 
Hardware
Kaseya launches MSP certification program
By Scott Campbell | May 3, 2011 | Comment Now 
Software to be easier to use and better supported.
 
IBM wins lead on NBN Co business systems 
Communications
IBM wins lead on NBN Co business systems
By Ry Crozier | Mar 29, 2011 | Comment Now 
Three-year integration project.
 
Google adds downtime support for Exchange 2010 
Software
Google adds downtime support for Exchange 2010
By Liam Tung | Feb 24, 2011 | Comment Now 
Makes much of uptime.
 
Cost of IT support to rise: Deloitte 
Mobility
Cost of IT support to rise: Deloitte
By Liz Tay | Jan 28, 2011 | Comment Now 
Lucrative market keeps tablet, smartphone makers from standardising.
 
Red Hat plans expansion for Brisbane office 
Software
Red Hat plans expansion for Brisbane office
By Angus Kidman | Jan 25, 2011 | Comment Now 
Reveals some international customers prefer Aussie support.
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CRN Magazine

Issue: 315 | May 2013

CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.