Tag: warranty

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Harvey Norman hit by ACCC court action 
Hardware
Harvey Norman hit by ACCC court action
By Allie Coyne | Nov 20, 2012 | Comment Now 
In hot water over product returns, repairs.
 
Angry resellers owed thousands by United Warranties 
Hardware
Angry resellers owed thousands by United Warranties
By Allie Coyne | Jun 19, 2012 | Comment Now 
Warranty provider expected to go bust.
 
Telstra insurance cover pays for thieves' internet use 
Communications
Telstra insurance cover pays for thieves' internet use
By Ry Crozier | May 19, 2011 | Comment Now 
Option for iPhone buyers caught by 12-month warranty.
 
Cisco warranty scammer gets seven years prison 
Security
Cisco warranty scammer gets seven years prison
By Liam Tung | May 6, 2011 | Comment Now 
Pair to pay US$18 million restitution to vendor.
 
MSY fined for misleading warranty notices 
Sales & Marketing
MSY fined for misleading warranty notices
By Liz Tay | Apr 18, 2011 | Comment Now 
Federal Court imposes $203,500 penalty.
 
Samuel calls 'cased closed' on handset warranty fight 
Mobility
Samuel calls 'cased closed' on handset warranty fight
By Brett Winterford | Jan 8, 2011 | 1 Comment 
Relies on new laws, market pressure to bring resellers into line.
 
Optus offers 24-month iPhone warranties 
Communications
Optus offers 24-month iPhone warranties
By Brett Winterford | Jan 7, 2011 | Comment Now 
Following ACCC crackdown.
 
ACCC takes Dell to task over warranties 
Hardware
ACCC takes Dell to task over warranties
By Brett Winterford | Dec 29, 2010 | Comment Now 
Fifteen-day warranty ruled out of order.
 
Apple to discontinue Xserve 
PCs & Servers
Apple to discontinue Xserve
By Liam Tung | Nov 8, 2010 | Comment Now 
Promises to honour warranties and support.
 
iPhone price hike likely after warranty stand-off 
Strategy
iPhone price hike likely after warranty stand-off
By Brett Winterford | Oct 11, 2010 | Comment Now 
ACCC, carriers in stand-off with Cupertino.
 
Lenovo to replace cracked school screens 
Hardware
Lenovo to replace cracked school screens
By Liz Tay | Jun 11, 2010 | Comment Now 
Department of Education deal hits snag.
 
ACCC gives iPhone special treatment on handset warranties 
Hardware
ACCC gives iPhone special treatment on handset warranties
By Brett Winterford | May 7, 2010 | 1 Comment 
But competition watchdog won't let it happen again.
 
ACCC finds Nokia Care Centre warranty policy misleading 
Strategy
ACCC finds Nokia Care Centre warranty policy misleading
By Negar Salek | Apr 15, 2010 | Comment Now 
ACCC forces centres to cease refund policy.
 
Mwave offers free shipping 
Sales & Marketing
Mwave offers free shipping
By Brett Winterford | Mar 19, 2010 | Comment Now 
Promotion aims to deflect attention from ACCC action.
 
Mwave "embarrassed" by ACCC warranty notice 
Sales & Marketing
Mwave "embarrassed" by ACCC warranty notice
By Negar Salek | Mar 17, 2010 | 2 Comments 
Reseller must attend compliance training program.
 
Online retailer's 'reseller only' claims rejected 
Sales & Marketing
Online retailer's 'reseller only' claims rejected
By Liz Tay | Mar 15, 2010 | 3 Comments 
Mwave forced to amend warranty policy.
 
Warranty fraud on the rise in channel 
Services
Warranty fraud on the rise in channel
By Doug Woodburn | Oct 24, 2009 | 1 Comment 
Growing threat from relatively unknown issue.
 
Poor service gives warranties a bad name, says NWS 
Finance
Poor service gives warranties a bad name, says NWS
By Sholto Macpherson | May 28, 2009 | 9 Comments 
Warranty companies in Australia generally disappoint their reseller customers, which is a boon and a curse, said Don Card general manager of National Warranty Services.
 
IT resellers: Who protects them when the warranty runs out? 
Communications
IT resellers: Who protects them when the warranty runs out?
By Lilia Guan | Mar 17, 2009 | Comment Now 
Warranties and service issues are a sore point for IT resellers as they want to know who protects them when things go wrong.
 
Digital DNA caught in warranty trap with Chimei monitors 
Hardware
Digital DNA caught in warranty trap with Chimei monitors
By Lilia Guan | Feb 26, 2009 | Comment Now 
Resellers of Chimei monitors should check their warranty agreements. Queensland-based reseller Digital DNA has been left stranded after its distie disappeared.
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CRN Magazine

Issue: 315 | May 2013

CRN Magazine looks in-depth at the emerging issues and developments for the channel, and provides insight, analysis and strategic information to help resellers better run their businesses.