Partners are scratching their heads as Cisco reveals that it shipped servers with the wrong default password to customers for more than seven weeks.
From 17 November 2015, to 6 January 2016, the networking giant shipped a number of C-Series servers -- including UCS -- with a default password unknown to its customers, which prevented administrators from logging into their servers.
The default password was supposed to be "password", but Cisco had changed it to "Cisco1234" sometime in November without telling its customers.
"It's extremely rare for Cisco -- has never happened before," said Jamie Shepard, senior vice president of health care and strategy at Lumenate, a US Cisco partner. "It's rare overall, as testing and [quality assurance] in IT has been very strong."
In a statement to CRN USA, Cisco said that on 11 Jan 2016, it released a notification alerting customers that the passwords were incorrectly provisioned at factory locations.
"Cisco has taken appropriate corrective action in factory locations and also proactive measures to inform customers to eliminate disruption in Cisco Rack Server deployments," the company said in the statement.
The alert also explains workaround solutions to solve the issue, although the networking vendor has yet to explain the reason behind the password error.
Cisco introduced its highly popular UCS solution in 2009. For its most recent quarterly earnings in November, Cisco reported its data centre business, which includes UCS, was up 24 percent year over year, at US$859 million.