How to take your own pulse

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This article appeared in the April 2012 issue of CRN magazine.

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How to take your own pulse
Two years ago I was asked for suggestions to improve a medium-sized IT business. I went through and looked at all the normal components I would look at in improving a business. It seemed to me they were doing most things very well. I could really only see that I was going to play around with the ...
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