Channel Academy, an essential learning hub for people like you in the IT industry!

Exploring four key pillars of business: Sales, Marketing, Finance and HR.

Welcome! Channel Academy is delivered to you with weekly fresh new content within this learning hub consisting of engaging and exclusive curated video, audio and written content from experts in your field! 

  • Discover unique insights and challenges facing all IT businesses today
  • Accelerate your career and your organisation
  • Explore and gain access to weekly exclusive content
  • Uncover essential strategies that you can use now
  • Find market opportunities to maximise growth
  • Learn from experts in your field

So what are you waiting for?.... Scroll below and start to unlock our exclusive content today. Enjoy the Channel Academy journey!

How chatbots are making us rethink customer experience in a Covid world

Hyper-personalised content, services core to digital experiences.

By John Yang

Media Training 101

Media Training 101: How to be prepared to face the media.

By Helen Frost

Finance for SME: Management, the power of data and advice on running your company

Got a stack of business data and not sure what to do with it to manage your finances and grow your business?

By Syamala Murigiah

Work video creation tips

Former news anchor and CRN Editor, Helen Frost, gives quick tips for presenting all kinds of work video.

By Helen Frost
Customer experience in 2021: The future of CX

Customer experience in 2021: The future of CX

By Steve Bray 

The past year has seen an exponential growth in the use of digital channels.

How establishing a remote contact centre could benefit your SME in 2021 and beyond

How establishing a remote contact centre could benefit your SME in 2021 and beyond

By Daniel Harding

For small and medium sized enterprises, having a team of agents working off-site has plenty to recommend it.

How to strengthen your data security strategy to prevent entitlement creep

How to strengthen your data security strategy to prevent entitlement creep

By Terry Burgess

As many organisations shifted from on-premise work to hybrid or remote teams, it presented more challenges in being able to manage identities across various environments with multiple points of access.

The role of hybrid workplaces in a COVID-normal world

The role of hybrid workplaces in a COVID-normal world

By Sam Deckert

Sam Deckert from Fast50 2020 No. 1 Peak Insight on the future of working.

The mystery of achieving goals

The mystery of achieving goals

By Pancho Mehrotra

What are goals and why do we need them?

Optimising the contact centre: lessons from COVID one year on

Optimising the contact centre: lessons from COVID one year on

By Daniel Harding

The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.

Five trends driving customer experience maturity

Five trends driving customer experience maturity

By Wendy Johnstone

With the accelerated shift to digital, customer expectations have never been higher and organisations are under pressure to adapt and respond.

5 ways to create a great online sales experience

5 ways to create a great online sales experience

By Jared Baker

Tips to drive you to invest where it counts: creating a friction-free sales experience

What is fintech and why is it important?

What is fintech and why is it important?

By Craig Rees

How fintechs can support different areas of business growth

Risk management in 2021 - what you need to know

Risk management in 2021 - what you need to know

By Ed Pullen

AI and real-time data can help businesses and IT teams navigate a complex, unpredictable world.

Which partner security solutions are growing the most?

Which partner security solutions are growing the most?

By Staff Writers

Which partner security solutions are most in demand?

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