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Digital workplace transformation is more than slapping technology on a problem.
All IT services need to be like the cloud!
For small and medium sized enterprises, having a team of agents working off-site has plenty to recommend it.
As many organisations shifted from on-premise work to hybrid or remote teams, it presented more challenges in being able to manage identities across various environments with multiple points of access.
Sam Deckert from Fast50 2020 No. 1 Peak Insight on the future of working.
The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.