Comment: Covid has meant an acceleration of trends that were already present.
Digital workplace transformation is more than slapping technology on a problem.
For small and medium sized enterprises, having a team of agents working off-site has plenty to recommend it.
As many organisations shifted from on-premise work to hybrid or remote teams, it presented more challenges in being able to manage identities across various environments with multiple points of access.
Sam Deckert from Fast50 2020 No. 1 Peak Insight on the future of working.
Downtime is a productivity killer.
What have we learned about the remote management of teams?