Channel Academy, an essential learning hub for people like you in the IT industry!

Exploring four key pillars of business: Sales, Marketing, Finance and HR.

Customer experience in 2021: The future of CX

Customer experience in 2021: The future of CX

By Steve Bray 

The past year has seen an exponential growth in the use of digital channels.

Optimising the contact centre: lessons from COVID one year on

Optimising the contact centre: lessons from COVID one year on

By Daniel Harding

The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.

Five trends driving customer experience maturity

Five trends driving customer experience maturity

By Wendy Johnstone

With the accelerated shift to digital, customer expectations have never been higher and organisations are under pressure to adapt and respond.

5 ways to create a great online sales experience

5 ways to create a great online sales experience

By Jared Baker

Tips to drive you to invest where it counts: creating a friction-free sales experience

How chatbots are making us rethink customer experience in a Covid world

How chatbots are making us rethink customer experience in a Covid world

By John Yang

Hyper-personalised content, services core to digital experiences.

Which partner security solutions are growing the most?

Which partner security solutions are growing the most?

By Staff Writers

Which partner security solutions are most in demand?

Is this the Renaissance of the PC?

Is this the Renaissance of the PC?

By Sam Burd

It’s mind-boggling what IT teams have accomplished this year.

What Fortinet tools can partners benefit from?

What Fortinet tools can partners benefit from?

By Staff Writers

Which tools can help partners and customers differentiate themselves?

What are the benefits of the master agent model?

What are the benefits of the master agent model?

By Staff Writers

3 key benefits of running a master agency

Laying foundations for new partners at Fortinet

Laying foundations for new partners at Fortinet

By Staff Writers

Tim Fitzgerald and Constantine Liaromatis of Fortinet discuss onboarding.

Addressing the fears of the master agent model

Addressing the fears of the master agent model

By Staff Writers

It's normal to be suspicious, but you needn't be...

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