Cloud Plus, Thomas Duryea Logicalis and Mitel specialists Tie Networks have collaborated to refresh the wide area network and contact centre for property management company BGIS.
BGIS provides property and facilities to major corporate and government clients, with stringent service-level agreements that are highly dependent on network and contact centre availability.
It was imperative that its solution providers were able to guarantee high-quality services with constant availability.
The new private IP network has provided BGIS with a higher capacity network at a lower cost, offering fault tolerance for key sites and end-to-end IP quality of service to cater for voice and other mission-critical applications. A Cloud Plus managed firewall sits central to the network offering a scalable security set.
At the core of that network is a new Mitel managed contact centre solution that resides on Cloud Plus’ virtual data centre, which has its vital elements hosted in both Sydney and Melbourne to ensure fault tolerance.
Tie Networks' deployed the fully virtualised, Mitel-powered contact solution into the Cloud Plus network.
All vital elements are hosted in Sydney and Melbourne to meet the availability requirements of BGIS. Calls are balanced between the two locations during normal run-time, and the system could survive a complete outage at either site and continue to switch calls as per usual.
“Cloud Plus delivered significantly higher bandwidth at each site and still delivered savings over what we had previously,” BGIS chief information officer Richard Fox-Smith said.
“We also needed to refresh our ageing Mitel system and wanted greater fault tolerance and scalability. Cloud Plus delivered a centrally hosted solution with fault-tolerant network connectivity, SIP trunks and critical Mitel system elements, which were hosted in both Sydney and Melbourne.
“The close cooperation of Thomas Duryea Logicalis, Cloud Plus and Tie Networks with BGIS ensured the success of this project.”
The trio of solution providers completed the initial WAN rollout and cutover within five months, with the migration to the Cloud Plus managed contact centre done within four months.
Since then, a number of additional sites have been added, and this will continue as BGIS adds more sites to service its clients.
Cloud Plus is a finalist in the 'Working Together' category in the 2018 CRN Impact Awards. For a list of all finalists and further details on the awards, please head to the CRN Impact Awards hub. The awards take place during the CRN Pipeline conference. You can get more information and purchase tickets here.