The (many) flaws of automated phone services

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This article appeared in the June 2019 issue of CRN magazine.

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The (many) flaws of automated phone services
COMMENT  |  A perfect storm of support calls erupted this week. No, not received, but made. Despite being a fairly digital sort of dude, Rabid failed to complete the necessary transactions online, due to a string of epic serial failures. So, we were forced to pick up the phone and call ...

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