Kytec targets SMB market with AI adoption push

The business wants to make AI adoption more accessible and easier for the smaller end of the market.

Systems integrator Kytec is making a play to help small and medium-sized business (SMB) with AI transformation.

It comes as new data finds Australian SMBs are lagging behind larger organisations when it comes to AI adoption, according to the Federal Government’s AI Adoption Tracker.

SMBs often lack the resources for top-tier guidance and end up navigating change on their own. Kytec wants to blend support for AI adoption into its existing services for this end of the market.

“By combining our managed services with deep advisory and implementation expertise, we’re delivering high-value consulting that’s traditionally been out of reach for smaller businesses,” David Okulicz, CEO, Kytec said.

Kytec’s approach is to leverage its understanding of customer strategy and tech platform to provide expert guidance on use-cases and outcomes in adopting new AI functionality.

“As their MSP, we’re uniquely positioned to bridge that gap by leveraging day-to-day support insights to help drive transformation. It’s a powerful capability no one else is offering,” he said.

While SMBs benefit from better access to data and improved productivity, they’re hampered by the rapid pace of change, skills gaps and funding constraints with AI adoption, according to the Tracker.

Kytec will help SMBs to inject intelligence, and agentic AI in particular, to improve their processes. In many cases, these capabilities are available in existing platforms such as Salesforce but businesses need guidance to align around that new capability.

“SMBs aren’t going to build foundational AI. It’s adopting what they've got access to and really understanding what’s in those platforms,” he added.

Kytec’s focus is reducing costs and risks for SMBs while helping them rearchitect their systems and improve operations in areas such as customer and employee experience.

“We can help the customer align. [We show them] the capabilities of the platform and their gap and help to get there. It doesn't have to be reinventing the wheel,” Okulicz told CRN Australia.

He acknowledges it’s hard to predict what AI will look like in a few years, but starting now creates a pathway to further innovation.

The advice is to start with small, practical use-cases and keep the budget in line with the business size and outcomes.

“SMBs are constrained mostly by access to capital so if we can reduce the cost to serve by increasing productivity, the ability to grow is going to be unshackled,” he added.