“Transformation won’t be digital, it will be agentic”: Pax8 CEO

Scott Chasin speaks to delegates at Xchange Denver 2025 on the three phases powering the great agentic AI transformation.

In this digital age, we are moving towards a word where AI agents can act as customers, sellers, operators and according to Scott Chasin, CEO at Pax8 the great transformation is underway.

Speaking to attendees at Xchange Denver 2025, he explained the three phases partners will witness when it comes to the agentic AI transformation.

“The future isn't just about what machines can do, it's about what humans and machines will do together,” he said.

“This transformation won't be digital, it will be agentic. Let me be very direct, in five years' time, the very nature of work will be unrecognisable.”

According to Chasin the transformation will come in three distinct phases, the first phase, is human augmentation, which he said we are already moving through.

"Essentially moving from support to demand, where agents are starting to run multi step workflows on their own,” he explained.

“Every industry will see the massive impact agents are going to have on business augmenting the work itself.

“Microsoft recently found that 82 percent of leaders are planning to use digital labour to expand their workforces in the next 12 to 18 months. Why? Because there's a never indeed desire to have more capacity,” Chasin added.

This leads to businesses restructuring around workflows, not roles, Chasin noted.

The second phase is capacity explosion, which will shift from manpower to mind power as digital agents begin to work alongside organisations.

“Reaching parity with human workers in specific knowledge roles, not just assisting, but fully performing and we'll see the first major shifts,” he explained.

“Humans begin reskilling from doing the work to managing the outcomes of the work, essentially moving from bi-coping to bi-working and agents will join teams as digital colleagues to take on specific tasks at human direction.”

From this, Chasin said agent orchestration will emerge.

“Will see companies creating entire layers of agent management monitoring performance, and we'll see systems that essentially support all of this workflow automation without management,” he said.

While displacement is inevitable, Chasin said the old systems will still remain to a degree.

“But the old systems will still remain to a degree. But as the nature of work changes, so will the people doing it,” he said.

“It's going to spark a whole new movement of AI powered entrepreneurship.”

For phase three, the rise of the idea economy will emerge.

"Those displaced workers will have their own metamorphosis,” Chasin explained.

“Instead of fading away, they'll launch a new movement, an explosion of entrepreneurs starting up their own AI SMEs in the rise of the idea economy.”

He said this will feel like the app boom of 2010, but it will be bigger, faster and it will be everywhere.

“There won't be an app for that. There'll be an agent for that, and agentic tools will power a single person to spin up an entire company without writing a single line of code or hiring a team for raising capital,” Chasin explained.

“We're already seeing it, lean AI unicorns are out there. Look at mid journey, US$200 million in revenue, 40 people.

“Base,44, a vibe coding tool created by a single individual. Recently sold in June to Wix for US$80 million, think about that.”

Chasin ended, “In this phase, the most profitable businesses won't be the biggest will be the ones who can manage these new ecosystems the fastest. And that’s when the real magic happens.”

Xchange is run by CRN Australia’s parent company, The Channel Company. Xchange is coming to Australia in 2026.