“AI at scale is the next thing”: Coforge ANZ SVP on the future of AI

Rahul Girotra tells CRN Australia where he sees AI going for MSPs and their customers.

As many partners are helping customers with their AI proof of concepts and getting their data in order to embrace the technology, others are already preparing for the next stage of AI.

During the ServiceNow partner summit in Sydney, Rahul Girotra, ANZ Business Head at MSP Coforge explained what the next iteration of AI in organisations will be: AI at scale.

“AI at scale is the next thing, and there will be disruption, AI will disrupt things,” he explained.

To ensure partners don’t get disrupted by this trend, Girotra said AI should happen now for everyone, including partners and end-users.

"You have to upskill everyone, from the users today, even the board members and CXOs are learning how to use AI,” he said.

“Every user wants to use AI. Everyone wants to use a Copilot, a Gemini. Then every coder wants to use AI to code. Every programmer wants to use AI, every data engineer wants to use AI.”

Girotra said AI will come into each and every function.

“It will definitely transform the enterprises at scale and in the business functions, back office, eventually, front office, as well,” he explained.

“In coding, programming, you're already seeing it happening. Everyone today is using Copilot and Gemini. It's going to happen more in the next few years.”

AI as an opportunity

Girotra sees AI more as an opportunity rather than a threat for him and his organisation.

“We are not a huge organisation. We are a flexible, nimble, innovative organisation,” he said.
“Fortunately, we have been investing in AI for long, even before Gen AI came in, we had our AI centre of excellent investing in the machine learning, traditional AI.”

There'll be more demand as a result of the opportunity that AI brings, Girotra said.

“The few areas which will get impacted, where the efficiencies will come in,” he explained,

“But we are not, we are not scared of cannibalising our own business to grow into newer areas, you have to do that.

“Being a flexible, nimble firm, we can easily do that. We don't have the challenges that some of our bigger competitors face.”

He likens this AI era to the internet era and the introduction of desktop and PCs.

‘Humans will evolve, in my view, the jobs will evolve, and as I said, for a technology firm, it's a very exciting time. We look at it as a huge opportunity,” he ended.