Tecala adopts LogicMonitor to modernise monitoring operations

The transformation has saved time and freed up engineers to focus on strategic work.

Tecala has tapped LogicMonitor to help modernise its monitoring capabilities across its managed services operations. The 90-day transformation has improved operations and eased customer onboarding.

Before LogicMonitor, Tecala was reliant on a legacy on-premises monitoring environment and faced infrastructure constraints and slow time-to-value for new customer engagements.

“Before LogicMonitor, our team was tied up in manual processes and slow onboarding,” said Ben Leggo, chief operating officer, Tecala.

The business recognised the need to modernise its operations by simplifying infrastructure oversight, improving customer experience and scaling service delivery.

“We needed a way to grow efficiently while improving service outcomes,” said Leggo.

While the deployment timeline was short, product development extended over two years. The migration has reclaimed legacy resources and reduced onboarding time for new customers by 70 per cent.

Tecala can now keep pace with developments in public cloud technologies and modern monitoring technologies, such as automated API discovery, providing a more agile customer outcome.

“Monitoring is very much viewed as a ‘me too’ play, so leveraging LogicMonitor to reduce deployment cycles and improve time to value keeps Tecala competitive,” he said.

Engineering teams have been able to reallocate 20 per cent of their time to higher-value strategic initiatives. These outcomes have set a new benchmark for Tecala’s service excellence and customer satisfaction metrics.

Leggo said the adoption of LogicMonitor LM Envision gets much closer to a ‘single pane of glass’, which is particularly important with hybrid environments.

“While many of the truly cloud native providers are great, they are often only specialised in the cloud, where LogicMonitor continues to give the best of all worlds,” he told CRN Australia.

The new platform is improving visibility and insights.

“With one of Tecala’s core tenets being ‘you see what we see’, LogicMonitor lets the business lean ever further into that for customers,” he said.

The shift to LogicMonitor has also created a foundation for Tecala’s broader digital services roadmap. With that in mind, it has also integrated with ServiceNow to enable usage-based billing and deeper automation across internal processes.

“The ServiceNow integration has been completed, which is now mapping assets across the organisation and billing,” he said.

The goal is to offer differentiated value across cybersecurity, advisory and digital transformation services, which includes a strong Microsoft focus.

Broadening Tecala’s services into Microsoft’s security portfolio means we’re consolidating the security stack down, with centralised visibility being a key element to enhance, he explained.

Tecala is now preparing to implement Edwin AI, LogicMonitor’s agentic AI solution to reduce alert fatigue, automate incident response and deliver predictive capabilities that help engineers act before problems occur.

“Tecala’s customers are at the core of the business, so the ability to reduce response times, provide a better service and avoid alert fatigue for staff is transformational,” he said.