“This isn’t a takeover – it's a scale-up": Missing Link CEO comments on Infosys acquisition

The Missing Link founder tells CRN Australia this deal with significantly enhance its ability to scale its core offerings.

IT managed services provider The Missing Link has been acquired by India-based digital services and consulting company, Infosys.

Alex Gambotto, CEO and founder at The Missing Link told CRN Australia that the main reason for this acquisition was to “scale responsibly”.

“As client demands have evolved, the need for global delivery, expanded capability, and innovation at pace has increased,” he said.

“Joining Infosys gives us the reach and resources to deliver at that next level - without compromising our values, team, or service model.”

According to The Missing Link, this deal marks a “new chapter” in The Missing Link’s journey, where it will integrate its cybersecurity, IT and AI-powered automation capabilities into a global ecosystem.

The IT company has been approached by a number of organisations over the years, but Gambotto said Infosys stood out for three key reasons.

“Cultural alignment, hey understood the value of our people, our approach, and our customer-first mindset; Strategic fit, we complement each other’s capabilities across cyber, cloud, and automation,” he said.

“Respect for our independence – they’re empowering us to continue doing what we do best, while amplifying it globally.”

The company’s bread and butter – cybersecurity capabilities – will be amplified by Infosys’ global scale and resources.

Through this deal, Gambotto said The Missing Link’s goal is to unlock new opportunities for their people, clients and partners.

“That includes, scaling our core offerings across cyber, infrastructure and AI-powered automation; the potential expansion into greater APAC, and doubling our business in the next three years while staying true to our culture and commitment to excellence, while remaining agile.”

The Australian IT firm said all services it provides will be delivered by the same experienced team, with tailored guidance and a continued focus on service excellence.

For those customers who are concerned about the deal, Gambotto said, “this isn’t a takeover – it's a scale-up.”

“We remain The Missing Link. Same name, same leadership, same people. If you’re a client, nothing changes about how you’re supported. What changes is our ability to bring even more value to your business through our new partnership,” he explained.

Gambotto said this deal will enhance what the company already does well.

“Customers will continue working with the same team, with the same service promise - but now with access to Infosys’ global innovation platforms, delivery scale, and advanced capabilities,” he explained.

“That translates into deeper security, smarter solutions, and the confidence to grow at speed.”

Andrew Groth, executive vice president, Infosys and region head, Australia and New Zealand also commented on the acquisition, saying Australia is a strategic market for Infosys.

“Over the years we have established a leadership position with trusted client relationship delivering excellence. We are excited to welcome The Missing Link and its leadership team into the Infosys family,” he said.

Gambotto said he is proud about what the company has built over the past 27 years.

“And even prouder of the opportunity this creates for our people and customers moving forward. This is the right step at the right time, with the right partner,” he added.

The Missing Link will continue to operate under its existing leadership.

The acquisition is expected to close in The Missing Link’s fourth quarter of FY2025, pending customary approvals. TH Global Capital acted as the exclusive financial advisor to The Missing Link on the transaction.

This story has been updated since it was published.