Uniting Financial Services completes accelerated migration to Infosys Finacle SaaS banking suite
The rollout equips the church-backed fund with a modern banking platform to scale products and improve customer experience.
Uniting Financial Services (UFS) has completed a five-month migration of core and digital channels to Infosys Finacle’s digital banking suite, setting a benchmark for accelerated, cloud-enabled core transformation.
“The rapid deployment was enabled by our Australian Reference Bank Model, which provides preconfigured products, processes, interfaces and compliance rules tailored for the Australian market,” said Sajit Vijayakumar, CEO, Infosys Finacle.
Adopting Finacle’s SaaS on AWS will streamline operations, improve compliance and efficiency, and paves the way for faster product rollouts and a better digital experience for customers.
John McComb, chief risk officer and acting CEO, Uniting Financial Services, said working closely with Finacle was critical to the success of the project.
“For several months, we had Finacle specialists on-site to help us navigate the migration process smoothly and their expertise will remain important as we continue to enhance the platform,” said McComb.
How reference models accelerated the rollout
The system change was a significant undertaking for UFS, which required thousands of clients to re-register for its online system and provide updated details to enhance the quality of its data.
Its clients are mainly church organisations staffed by volunteers and to ease the transition online seminars before and after the migration were made available to familiarise people with the new system.
“These were well received and attended by over 600 system users,” McComb told CRN.
The Finacle system has ushered in a number of changes, including multi-factor authentication and online self-service options such as password management. It improves digital experiences with omnichannel self-service capabilities across mobile and online platforms.
It delivers a secure, cloud-native environment using Amazon RDS for databases, EKS for managed Kubernetes and WAF for firewall protection.
It will enable UFS to connect with partners through open APIs and expand investment offerings, scale deposits and grow commercial lending.
“The new system has made it easier to configure and launch products. This flexibility will allow us to roll out new products faster and more efficiently,” said McComb.
Phased approach eases client onboarding
In the first phase, UFS has been focused on onboarding clients to the new system and making improvements to its online user experience to meet the needs of its client base.
“The next step will involve introducing new features in phases, including a new mobile app, with a view to providing full app functionality by the end of the year,” said McComb.
For Infosys, the project highlights how reference models like the Australian Reference Bank Model can accelerate deployment while ensuring compliance. It also shows how cloud-native modularity enables faster rollouts and greater resilience.
“These insights will guide all our future implementations, reinforcing speed, agility and resilience for our clients,” Vijayakumar told CRN.