Discovery Consulting appoints Jamie Neave as SAP GTM lead

The role aligns strategy, delivery and accountability around business outcomes for mid-market transformations.

Discovery Consulting has appointed Jamie Neave as director of sales and Qualtrics practice lead to strengthen its go-to-market strategy with a clear focus on delivering SAP programs that deliver measurable outcomes.

Neave brings direct experience in both customer environments and the SAP ecosystem navigating complex transformation programs.

“I’ve seen what works and what doesn’t, and more importantly, why,” Neave said.

His remit also includes strengthening Qualtrics integration to move beyond process efficiency into experience-led improvement.

“SAP provides the operational backbone, while Qualtrics brings experience data — how employees and customers actually feel and behave,” he said.

Why transformations can fail to deliver

Neave knows that, in practice, transformation can often fail to deliver on their promises. This is usually because there’s a disconnect between business intent, system design and delivery capability.

“Add shifting priorities and unclear accountability into the mix and you’ll notice outcomes beginning to slip. The issue isn’t SAP itself, but rather how programs are structured and executed to maximise what SAP can ultimately deliver for an organisation,” he said.

There are also common friction points — where workflow complexity meets people and process — that impact positive outcomes.

“Payroll, workforce engagement and compliance are inherently detailed and high-risk, with organisations often underestimating the operational impact of change here,” he said.

“Misalignment between HR, finance and IT creates delays and rework, so the key is simplifying where possible and treating these areas as business-critical.”

The shift toward execution-led engagements

Discovery Consulting is seeing a clear shift in the market with organisations moving away from large, abstract transformations toward more practical, outcome-driven approaches.

“The opportunity is to simplify, focus and execute well, and those that connect strategy to deliver effectively will see the biggest gains,” he told CRN Australia.

As a result, it’s moving towards execution-led engagements that go beyond strategy and design and focus on business value.

“Traditional consulting often hands over a plan and steps away. We create a tri-part strategy where the vendor, customer and our team are all accountable through delivery and outcomes, owning the result, not just the recommendation,” Neave explained.

The goal is to remove the gap between intent and execution, which is where he’s found that most transformations fall over.

“Strategy is grounded in what can actually be delivered, delivery is aligned to measurable outcomes, and accountability sits across both,” he said.

“In SAP programs, we don’t just define a roadmap, we stay involved through execution, ensuring priorities don’t drift and outcomes are tracked. This creates a single thread from planning through to value realisation," Neave ended.