Photos: CRN and ConnectWise host Agentic AI roundtable series in Sydney
Attendees enjoyed an intimate lunch in the heart of Sydney’s CBD.
Monetising artificial intelligence, managing token costs and strengthening data governance are among the key concerns Australian channel partners have about agentic AI.
At CRN Australia’s Agentic AI: The Next Frontier for Business Operations roundtable in Sydney, partners discussed how the technology is reshaping business operations and creating new challenges for customers and their technology providers.
During the discussion at The Gidley in Sydney’s CBD, some channel leaders raised concerns about “AI washing”, while identifying productivity as the strongest current business case for the technology.
Partners also discussed the challenge posed by “cowboy” customers, a term used to describe organisations whose leaders use AI or build agents without approved tools or appropriate oversight.
To address the risk, partners said they were educating customers about responsible AI use and the controls required to prevent sensitive data from being exposed.
Participants agreed that people must remain integral to the adoption and operation of AI. Despite the technology’s rapid growth and popularity, partners said human oversight should remain part of customers’ AI journeys.
This CRN Roundtable Series was sponsored by ConnectWise.
