DXC Technology customers assure there will be no impact on IT systems due to strikes

Customers of the IT solution provider will be running systems as per usual.

Some of Australia’s largest banks and government services have said they will not be impacted by the industrial action that will be started by DXC Technology employees today.

Close to 200 IT workers at DXC Technology have started industrial action today and it will last for the rest of the working week due stalled enterprise agreement negotiations.

Several government agencies and financial services were expected to have their IT support disrupted due to the strikes.

An ATO spokesperson told CRN Australia, “The ATO have monitoring in place to ensure we identify and respond to any potential degradation of services. ATO systems remain stable, secure and resilient.”

In an email, a rep for the AEC said they were aware of the action.

“It is not anticipated to impact the services provided to the AEC. We are in regular contact with DXC and there are mature business continuity arrangements are in place,” they told the publication.

DXC Technology’s customers include large financial institutions such as CommBank, ANZ Bank and Westpac.

CRN Australia understands CommBank will not be impacted either. This publication has also reached out to ANZ and Westpac who have yet to respond at time of publishing.

Why are DXC Technology employees striking?

For the past 14 months, IT workers have gone back and forth with enterprise bargaining negotiations, which they say DXC Technology have “failed” to put forward a reasonable offer.

After lodging industrial action with Fair Work Australia earlier this month, the employees were given the green light to strike.

From today, software engineers, systems engineers, software developers, infrastructure specialists, database administrators, technical consultants, information security analysts and operational support analysts will be partaking in a series of stoppages.

And on April 2, will be a part of a 24-hour stop-work.

This publication understands that the employees are asking for a 4 percent pay increase backdated from July 1, 2025.

Director at tech union Professionals Australia Paul Inglis noted that this dispute has its roots in long-running efforts by workers to protect existing employment conditions after legacy enterprise agreements covering many employees were due to expire.

“In 2023, DXC attempted to terminate legacy enterprise agreements and push employees back onto Award minimum conditions,” he said in a statement.

“That would have left many workers tens of thousands of dollars worse off. Workers joined our Union in large numbers, successfully challenged the move and forced the company back to the bargaining table.”

Despite bargaining meetings taking place approximately every fortnight since late 2024, workers say progress on key issues, including wage increases, standby rates, and workplace conditions, has been limited.

“Our members have been negotiating in good faith for more than a year, trying to reach a fair agreement.

“But instead of putting a reasonable offer on the table, DXC has proposed agreements that remove conditions and provide little or no guaranteed wage increases.”

This story will be updated as it unfolds.