Australian unified communication as a service (UCaaS) vendor Access4 has signed 60 partners over the past 12 months, bringing it to a total of 100 channel partners across Australia.
Access4 managing director Tim Jackson said the growth was fuelled by managed service providers’ frustrations with Tier 1 carrier reliability and service delivery.
“One of the key areas of our growth has been from large MSPs joining our channel program. Their long-term issues with Tier 1 carriers range from network outages to the recent loss of offshore call centres,” Jackson said.
“This, combined with unprecedented demand for work from home solutions during COVID-19, has become a tipping point for large MSP’s, who have frankly run out of patience.”
The most recent addition is PConnect, a new collaboration business owned by Microsoft and VMware partner Precision IT.
PConnect was rolled out of Precision IT’s Precision Connect service, which offers NBN, ethernet, fixed wireless and ADSL2+. In addition to being a partner, PConnect is also a customer of Access4, recently transitioning its platform to Access4’s platform and portal.
PConnect director and founder Geoff Boyce said the company’s platform was being impacted by network outages and a lack of platform stability.
“The decision to move to Access4 was a simple one. At the centre of our relationship is a shared value system; we both believe in taking the complexity out of the service; making it transparent, dependable and easily understood,” Boyce said.
Access4 launched to the market in 2016 when it built a UCaaS platform on top of Broadsoft R21, immediately seeking out channel partners across Australia and New Zealand.