Internet provider EscapeNet has acquired the customer base of Sydney-based NBN reseller Teleron, after it was placed in receivership late last month.
EscapeNet managing director Stavros Patiniotis announced the acquisition on Whirlpool, saying there would be no interruption to services.
“EscapeNet has acquired the Teleron customer base,” Patiniotis said.
“This will ensure top-notch performance an enhanced customer support experience and offer increased value with higher speeds and lower monthly spend.”
Patiniotis told CRN that customers would be notified in the coming days with more details on the transition, including those who may be eligible for upgrades at no extra cost. He added that Teleron customers shouldn't expect any changes to their services, and that the usual online and phone support contacts would remain in operation.
A dedicated webpage for Teleron customers on EscapeNet's site is also in the works, aiming to assist customers in the transition.
Patiniotis also noted that the prices for Teleron customers would remain the same and would not be adopting EscapeNet's prices during the transition.
All payments made while Teleron was in receivership will be honoured, he added.
Teleron was placed in receivership on 24 January, according to liquidation firm Worrells. The company was founded in 2016, formed by “a group of telecommunications engineers” with experience working at NBN, Telstra and Optus.