Alcatel-Lucent Enterprise has partnered with Australian hospitality software vendor Tapendium to tablet computers into hotel room phones.
Tapendium’s software is designed to replace the folders full of information often placed in hotel rooms. The company’s wares instead pipe that information into a Samsung tablet and add the ability for hospitality operators to update content quickly or even create personalised communications for guests.
Now Alcatel-Lucent Enterprise (ALE) has hooked its Rainbow cloud communication platform into Tapendium, to allow the in-room tablets to also handle voice traffic.
“Guests now only require one tablet device to engage digitally with the hotel, from ordering room service, booking a taxi, making a restaurant reservation, to making phone calls through the integrated Rainbow solution” said Tapendium CEO Steve Wooding.
ALE flagged this sort of use case when its execs spoke to CRN in July 2019 and explained that hotel guests hardly ever use in-room phones any more, because they carry mobile phones that let them avoid the very high prices hotels have traditionally charged for voice. That makes hotels highly likely to re-think their PABXs and other comms infrastructure.
Teaming with Tapendium should help ALE to address that risk.
Gregoire Thomas, ALE’s head of cloud and communications business engines for APAC, said the Tapendium team-up “will disrupt the status quo and facilitate technology adoption within the hospitality industry."