Apple repair policy change focused on security: report

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Apple repair policy change focused on security: report

Apple has informed its Authorized Service Providers that hardware repairs on Macs including the 2018 MacBook Pro will require running system configuration software provided to partners, effectively preventing repairs by non-authorized service providers, according to several media reports. 

The reports, from Motherboard and MacRumors, say that the new repair policy applies to Macs that include the T2 security chip. The chip runs the Touch ID sensor, FaceTime camera access and other security functions on newer Macs.

The reports on the repair policy change indicate that Macs that have undergone repairs will not be able to operate unless diagnostic software, known as Apple Service Toolkit 2, is run following the repair. Apart from Apple repair centres, the software is only available to authorized Apple Service Providers.

CRN USA has reached out to Apple for comment.

This article originally appeared at

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