Australian Taxation Office resolved - still no word on what happened

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Australian Taxation Office resolved - still no word on what happened

The Australian Taxation Office has again suffered a widespread outage of its online services portals for business reporting.

The agency acknowledged the problems in a tweet at 9:40am AEDT on Tuesday morning, though system availability dashboards show the issues first emerged just before 6:30am. 

“Our online services are currently unavailable,” the ATO said on social media. “We’re working on a fix as a priority & will provide an update when the issue is resolved.”

Affected services include the ATO’s new tax agent platform, online services for agents, which just emerged from public beta testing last week, as well as other tax agent and BAS portals.

The ATO's online services for individuals appear unaffected.

Services returned at about 7:50AM on June 5th.

On June 4th, an ATO spokesperson told CRN's sibling publication iTnews that the issues were affecting "online portals and other business functions".

The agent online services dashboard indicates the ATO has “identified the problem and are working on restoring this service as soon as possible”.

Another dashboard for standard business reporting (SBR) service indicates it too is down.

“SBR1 and SBR2 production are currently experiencing a full outage and are unavailable,” the ATO’s enterprise solutions and technology assistant commissioner Michael Rowell said.

“We are working to resolve this as a matter of priority and will let you know when the issues have been resolved.”

The ATO has since advised that service was not expected to return on June 4th, but has said nothing about the cause or likely time of restoration.

The agency has at least given those who may miss a tax filing comfort that they won't be penalised for being late due to the outage.

The ATO has been here before: in 2016 and 2017 it experienced lengthy outages that were blamed on poor monitoring of a storage area network, attempts to move that hardware while it was running and the lack of a comprehensive data recovery site. 

CRN will track the outage and update this story if new information emerges.

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