Australian Taxation Office suffers outage after Easter weekend replacing Hewlett Packard Enterprise SAN hardware

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Australian Taxation Office suffers outage after Easter weekend replacing Hewlett Packard Enterprise SAN hardware

The Australian Taxation Office suffered an outage on Monday morning, following a proposed HPE storage area network (SAN) replacement over the Easter long weekend that was intended to solve several issues that have plagued the department since late 2016.

CRN understands the ATO website was operational on Monday, 17 April, but started suffering issues again on Tuesday, 18 April.

A HPE spokesperson told CRN it was not responsible for the impacted services.

The ATO said via Twitter this morning that it was looking into the outage, saying: “We're investigating current issues with our website as a priority. We apologise for the inconvenience.”

The ATO is now back online, with the office releasing a statement to report the outage was not related to IT systems work carried out over the long weekend.

In December, the ATO suffered a three-day outage, affecting its online services. The office blamed the outage on a HPE-supplied SAN that suddenly fell over.

In February, another hardware fault during the replacement process caused a second outage. In March, taxation commissioner Chris Jordan announced a SAN replacement would take place over the long weekend between 14 April and 17 April. PwC was also commissioned by the ATO to investigate the issues.  

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