Cloud communications vendor 8x8 has hired Michelle Marlan out of Genesys as its new ANZ channel chief, replacing Steve Shaw, who was hired in January 2019.
Marlan takes over as senior manager for channel and alliances for Australia and New Zealand, and is expected to support the growth of the vendor’s network of channel partners.
“We’ve been searching for someone with that rare mix of exceptional interpersonal and management skills, as well as the technical knowledge and expertise to support our channel partner business,” 8x8 APAC vice president Brendan Maree said.
“Michelle has a broad range of skills, including customer experience and channel partner roles at companies of various sizes where she has been instrumental in providing the vision, strategy and leadership to help customers succeed.
“With Michelle on board, I’m confident we can scale and grow and deliver our technology vision to an ever-growing number of customers across Australia and New Zealand.”
Marlan last worked for call centre software provider Genesys as senior director for APAC customer success, a role she held for over a year. Prior to that, she worked at Genesys subsidiary Interactive Intelligence for more than six years in various sales and leadership roles.
“8x8 has done an amazing job defining the future of customer and employee experience which is fundamentally transforming processes and unlocking efficiencies through automation and data intelligence. The opportunity to build on this foundation and help the company scale to drive this industry transformation is huge,” Marlan said.
“I’m excited about being part of the team to help the company accelerate its market momentum and working with our channel partners through both strategic and tactical initiatives to make it happen and drive long-term growth.”