ConnectWise experienced an outage on 4 May, but it only impacted European customers.
The ERP-for-MSPs company’s problems struck early on Friday morning, European time, when its Manage Web Application became unavailable.
The company ‘fessed up promptly on social media.
We are currently experiencing a cloud outage. All EU Manage partners are affected and systems are being restored. We expect a full recovery to be completed by 12:00PM EST. We will send an update when the full recovery is made. For updates, please visit: https://t.co/gcYR3CPGU4— ConnectWise (@ConnectWise) May 3, 2019
The outage scored its own Reddit thread, where one participant shared the screenshot below – depicting ConnectWise’s support chat service during the incident – to show the volume of grumpy customers seeking assistance from the company.
The incident was brief: ConnectWise managed to get itself working again in about four hours.
But some customers have complained that the incident saw some activity lost – it looks like ConnectWise’s backups didn’t cover some time before the outage.
Wondering when @ConnectWise are going to bother telling their customers what caused Friday's outage? Just found out work done early on Friday morning has been lost - I guess due to a restore from backups. Piss poor communication.— Paul Szatkowski (@gingetweets) May 5, 2019
The Reddit thread contains similar sentiments - users are upset about the outage, with a few wondering if in any way reflects a new normal after ConnectWise's acquisition by private equity firm Thoma Bravo.