ConnectWise outage takes down partners across Europe

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ConnectWise outage takes down partners across Europe

ConnectWise experienced an outage on 4 May, but it only impacted European customers.

The ERP-for-MSPs company’s problems struck early on Friday morning, European time, when its Manage Web Application became unavailable.

The company ‘fessed up promptly on social media.

The outage scored its own Reddit thread, where one participant shared the screenshot below – depicting ConnectWise’s support chat service during the incident – to show the volume of grumpy customers seeking assistance from the company.

The incident was brief: ConnectWise managed to get itself working again in about four hours.

But some customers have complained that the incident saw some activity lost – it looks like ConnectWise’s backups didn’t cover some time before the outage.

The Reddit thread contains similar sentiments - users are upset about the outage, with a few wondering if in any way reflects a new normal after ConnectWise's acquisition by private equity firm Thoma Bravo.

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