Datacom one of three outsourcing firms renewed by the ATO

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Datacom one of three outsourcing firms renewed by the ATO

Datacom's contact centre subsidiary has landed a $76 million contract with the Australian Taxation Office to provide business process outsourcing services for the next three years.

Datacom Connect joins Serco, Probe Group and Stellar Asia Pacific in the combined $286 million deal, which will run from 1 November this year to 29 February, 2020.

The ATO will look to outsource some of its functions, including call centre/customer relations, accounting, payroll and human resources.

As reported CRN's sister title, iTnews, earlier today, the Datacom contract was a renewal of an existing deal which ran from May 2013 to October 2017 worth $111.7 million.

Also renewed were Serco's and Stellar’s contracts, each worth $124 million and $49.58 million, respectively. Probe Group is the newest addition, who landed a deal for $35.67 million.

In comparison, Stellar's previous contract was worth $96 million from August 2012 to August 2017, and Serco's deal was at $246.6 million from August 2012 to 31 October this year.

The report also cited the reduction of the department’s internal staff, with the Community & Public Sector Union claiming that about 4000 roles have been reduced between 2013 to 2016. It also estimated that a fifth of the ATO’s workforce is now made up of outsourced labour.

Datacom previously signed a deal with the Western Australian government as part of the GovNext initiative, and was also linked to the Department of Immigration and Border Protection’s $94 million ‘seamless traveller’ initiative.

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