Dell reveals list of third-party software it will support

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Dell reveals list of third-party software it will support

Dell Technologies has revealed the list of software it will support under its ProSupport Plus for Enterprise, sold on Dell EMC products.

CRN broke news that Dell would move into support for third-party software on 18 July and immediately requested a list of the supported products. That list was finally delivered to us yesterday, 29 July, with no reason offered for the delay.

The list arrived with an on-background comment to the effect that “We would like to emphasise that Dell Technologies’ strategy is absolutely not to take away some support revenue from its technology partners.”

After reading the list of supported software, CRN can suggest that even if Dell did want to compete with its partners it would be doing so on a very narrow front: the list below mentions just 31 products from a dozen vendors. Two of those vendors are Dell EMC itself and VMware. Five are operating system vendors, so don’t really impinge on many partners’ offerings.

Throw in the fact that the support is offered only for Dell Technologies’ highest-end services offering, aimed at the big end of town, and the prospect of Dell supporting software looks less-threatening still.

Even the vendors on Dell’s list probably don’t mind it stepping into support for their products: big customers often prefer one throat to choke, so Dell’s just meeting that desire while still enabling vendors to make a sale.

Here’s the full list for readers’ reference and/or interest.

Manufacturer

Product

Supported By

AeroHive

HiveManager

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Big Switch Network

Big Cloud Fabric

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Big Switch Network

Big Manufacturing Fabric

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Canonical Ltd

Ubuntu

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

 

CentOS

CentOS

Supported on Scality on Dell SD7000-S and SD630S only

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Citrix

XenDesktop

U.S. and EMEA only

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Dell EMC

FluidFS NAS

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Dell EMC

OpenDaylight Networking

ProSupport or ProSupport Plus on the server

Dell EMC

OpenManage Suite

ProSupport or ProSupport Plus on the server

Dell EMC

SupportAssist

ProSupport or ProSupport Plus on the server

Microsoft

Windows Server

Through Microsoft's Extended Support End

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Microsoft

Windows Storage Server

ProSupport, ProSupport Plus

*OEM only

Ocarina

Ocarina

• ProSupport, if software was purchased from Dell EMC

• ProSupport Plus, regardless of where software was acquired

Red Hat

High-Availability Add-on

• ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Red Hat

Linux

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Red Hat

Smart Management Add-on

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Ruckus

Cloudpath

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

Ruckus

ZonePlanner

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

SUSE

SUSE Linux

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

SUSE

SUSE Linux Enterprise High-Availability Extension

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

VMware

Cloud Foundation (VCF)

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

VMware

Horizon

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

VMware

NSX

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

VMware

SDDC Manager

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

VMware

Site Recover Manager

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

VMware

vCenter Server

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

VMware

vCloud Suite

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

VMware

vRealize

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

VMware

vSAN

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

VMware

vSphere ESXi

ProSupport, if software was purchased from Dell EMC

ProSupport Plus, regardless of where software was acquired

 

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