By attending a one day course at DDLS for Microsoft Dynamics CRM 4.0, organisations can learn how to utilise the tools to enhance their company's sales, marketing, and customer service processes.
"Our approach to training is about giving companies a breadth of options and sharing our expertise in the right places," said David Gage, general manager DDLS.
"We want to arm end users with the knowledge, such as in this area of CRM, so they are skilled to handle the day-to-day business activities required to perform well in their roles."
Gage said training is a guaranteed way to realise further value from capital technology investments.
He said as businesses analyse their operations to create greater efficiencies, good customer service is still paramount to business growth.
"They are looking at CRM to do this and now beginning to see the ROI that comes with it," he said.
"Having the right CRM skills will place organisations in a better position to manage customers and ultimately, keep them," he added.
Chris Ridd, director, Dynamics Business Group, Microsoft Australia said it has a long standing relationship with DDLS and organisations now, more than ever understand the need to secure and retain their most valuable asset - loyal satisfied customers.
DDLS has introduced five courses to complete the end user training portfolio.
The five one-day courses scheduled across DDLS' training centres nationally comprise of an introductory course followed by four role-based courses to suit user's job functions:
- Service & Scheduling
For a full list of DDLS courses, visit: www.ddls.com.au